Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Lucedale, MS

4.5
176 Reviews
Call Service Center (601) 673-4796

176 Reviews of Walt Massey Chrysler Dodge Jeep RAM Lucedale - Service Center

Sort by
April 15, 2025

Explained our options and seems very comparable to other places we have used Very friendly folks More

by Tina.tompkins54
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad our team could clearly explain your options and provide a competitive, friendly experience. Thanks for giving us the opportunity to earn your business!

April 11, 2025

Finally a dealership that knows how to treat their customers. From sales to service it’s always been a great experience. More

by mr.kevincrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

That means a lot to us! We work hard to make every part of the experience—from sales to service—top-notch. Thanks for your continued trust and support!

April 09, 2025

Very good. Service was available when requested. Personnel were helpful and friendly. Service department was prepared for the vehicle and then notified me immed More

by Cweubanksjr
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear everything went smoothly and that our team was ready and responsive. Thanks for the kind words—we appreciate you trusting us with your vehicle!

April 08, 2025

Had my oil changed and tires balanced, thank you for the speedy service on my van. More

by chawley71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Hawley
Report | Print
Apr 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

You’re very welcome! We’re glad we could get you in and out quickly. Thanks for trusting us with your van—we’re always here to help!

April 03, 2025

Although WM made good on their errors after I returned my vehicle the second time, they did not return my vehicle in the working order I gave it to them. More

by southernturner13
Recommend Dealer
No
Employees Worked With
Madison Fairley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Fairley
Report | Print
Apr 05, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear that your vehicle wasn’t returned in the condition you expected, even after the issue was addressed. Phillip Pogue, our General Manager, would appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to him at 601-466-8474. Your feedback is important to us, and we want to ensure your concerns are fully addressed.

April 02, 2025

I like the way she keeps me updated on the progress. She’s the best one of the reason I go there More

by meltontilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re so glad to hear she keeps you well-informed and that her service is a big reason you choose to come back. Thanks for the kind words—we’ll be sure to pass them along!

March 31, 2025

We were upset that our warranty did not cover our repair as we felt it should have. However our experience with Walt Massey has always been good. Leah has always been very helpful. More

by Moparz10
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Sudduth
Report | Print
Mar 31, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We understand how frustrating it can be when a warranty doesn’t cover something you expected, and we truly appreciate your honesty. We're glad to hear that Leah and the team were still able to provide a positive experience—she’s a great asset to our team. If you have any questions about coverage or future service, we’re always here to help.

March 28, 2025

Had a great service visit with Walt Massey. Would highly recommend to all my friends and neighbors. More

by Trenton Cooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tera Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Pogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makailah Churchwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shemuel McCraney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re glad to hear your service visit went so well! Thanks for the recommendation—it means a lot to us!

March 22, 2025

I was very pleased with the service I received. I was kept updated throughout the process of the repair I needed. I was especially pleased with the service department’s rapid response to my needs More

by hembree7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Fairley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted you were pleased with the service and the consistent updates from our team. It's wonderful to hear our service department quickly addressed your needs. Being called the best dealership you've worked with truly means a lot—thank you for your kind words!

March 13, 2025

Leah was absolutely amazing. My wife and I will definitely be bringing my truck back to Walt Massey for all our service needs. More

by jnlo2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sudduth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Leah will be so happy to hear this! We’re glad she made such a great impression, and we appreciate your trust in us for your future service needs. See you next time!

1
2
3
...
18