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Walt Massey Ford - Service Center

Columbia, MS

4.5
32 Reviews

32 Reviews of Walt Massey Ford - Service Center

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May 01, 2025

Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Creel
May 02, 2025 -

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

May 01, 2025

Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda More

by lindaboyd2015
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
May 02, 2025 -

Walt Massey Ford responded

Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!

April 26, 2025

Service was prompt and I appreciate the follow ups. The service members were courteous and helpful. More

by Sarah W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Walt Massey Ford responded

We’re glad the team’s prompt service and follow-ups made a difference and that their courteous help stood out. Count on us whenever your vehicle needs attention.

April 14, 2025

Great service, as always. I've been buying new cars from Walt Massy for over twenty years and will continue to do so. More

by W66DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Walt Massey Ford responded

Thank you for your loyalty over the years—it truly means a lot to us! We’re proud to have earned your trust and look forward to continuing to serve you for many more to come.

April 09, 2025

The truck I purchased was a courtesy vehicle and Jimmy was up front about the minor issues with the vehicle. He stayed on top of everything throughout the More

by andy.brantley
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
Apr 18, 2025 -

Walt Massey Ford responded

We appreciate you sharing your experience! It's great to hear Jimmy was transparent and attentive throughout the process. Staying on top of the details makes all the difference—thank you for choosing us!

April 07, 2025

Great. Quick service. Kind They did really well. They communicated appropriately and had quick service. Everyone I spoke with or worked with was very kind a More

by cleaf19
Recommend Dealer
Yes
Employees Worked With
Maylan
Apr 18, 2025 -

Walt Massey Ford responded

We’re so glad to hear everything went smoothly and that our team made you feel welcome and informed throughout your visit. Thanks for the kind words—we appreciate your business!

March 23, 2025

I have always dealt with Walt Massy And never had a problem with service The people are great and service is outstanding. I have bought my car and truck. From them and the sales personnel Are great . More

by Baxter992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Walt Massey Ford responded

We're delighted to hear you've consistently had great experiences with both our sales and service teams! It's wonderful knowing you've trusted us with your car and truck purchases, and we appreciate your continued support. Thanks for sharing your feedback!

March 23, 2025

They were supposed to fix my air bag the air bag light still on. They missed placed my keys More

by goodloeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not available
Mar 24, 2025 -

Walt Massey Ford responded

We sincerely apologize for the oversight with your airbag repair and for misplacing your keys. Mark Robinette, our General Manager, is aware of your situation and would appreciate the opportunity to make this right. Please reach out to Phillip directly—we're committed to resolving this promptly for you.

March 22, 2025

The service department here is amazing! They are quick reliable and most importantly they communicate frequently with their customers! Erica specifically has helped me tremendously! More

by Kenneth Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had an amazing experience with our service department! It's wonderful to hear Erica provided quick, reliable assistance and kept you well-informed. Thanks for sharing your feedback—we appreciate you!

March 03, 2025

I have two problems with my truck the ford company and the transmission. Nothing happened More

by notaclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Walt Massey Ford responded

We’re sorry to hear about the issues with your truck and any lack of resolution. Our General Manager, Mark Robinette, would like to speak with you directly to address your concerns. Please reach out to him so we can work toward a solution. We appreciate your feedback and the opportunity to assist you.

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