Best used car dealership experience EVER. Better than I could’ve dreamed.
I found this place through CarFax, because they had the make and model my Mother-in-Law (MIL) wanted, with low mileage and a terrific price. Waltham is a hike for us (in Plymouth), but it was SO worth it, for the car and for the service we received.
My husband and MIL went to check out the car together, and I have to say, he can be skeptical and hard to please, and she’s not the most confident shopper, so they were hard to impress. But that’s exactly what Douglas at Waltham Auto Gallery did - impressed and delighted them both. Douglas was friendly and warm instantly, but not at all pushy or overbearing, like some salesmen can be. He answered all questions thoroughly and patiently, and was straightforward, fair, and transparent throughout the evaluation of the car.
Once they decided to buy the car, Douglas was extremely helpful at processing everything quickly so that my MIL could start enjoying her new car. The night before my husband went to pick it up, Douglas drove the car home overnight and back in the morning, to make sure it was in peak condition. As he told my husband, “your mom is a wonderful woman and I want her to have a really great car.”
Additionally, when there was a cosmetic part missing from one of the doors, Douglas searches around for a replacement, and when you couldn’t find one, he ordered one direct from Honda and had it shipped to my MIL’s house. This was all after the sale was complete, just out of the goodness of his heart. What a class act!
Douglas, if you’re reading this, thank you for the fantastic service and the wonderful car. My MIL is still head over heels in love with it.