Ward Muscatell Subaru

They are very helpful and always ready to assist you and answer questions when asked. It is a very friendly place and clean. answer questions when asked. It is a very friendly place and clean. More

Car was ready ahead of time, paperwork was quick, staff was extremely friendly and helpful was extremely friendly and helpful More

Always goes above & beyond. Lets me know exactly what is going to be done when I bring my car in. Courteous & friendly employees, clean showroom. Lets me know exactly what is going to be done when I bring my car in. Courteous & friendly employees, clean showroom. More

Thank You for the kindness and wonderful service to my car. We were 250 miles from home and you made us feel so welcome. You saved our trip with a loaner car. I can't thank you enough! Deb and Allyson Y. car. We were 250 miles from home and you made us feel so welcome. You saved our trip with a loaner car. I can't thank you enough! Deb and Allyson Y. More

The dealership was great! very clean and we were made to feel comfortable while we were there. very clean and we were made to feel comfortable while we were there. More

Our salesman, Blain, was very professional and kept us updated on the arrival of our new Subaru. Once the vehicle was at the dealership, he setup a time for delivery. Unfortunately we had a very large updated on the arrival of our new Subaru. Once the vehicle was at the dealership, he setup a time for delivery. Unfortunately we had a very large snow storm so our delivery was put off for a day. It was a very easy and efficient delivery of our new car. Blaine went over every all the bells and whistles and the finance department was well organized and fast with the financial end of the purchase. They also gave a $250.00 donation in our name to the charity of our choice. I would highly recommend this dealership to anyone and everyone. More

Even in the midst of a pandemic I experienced excellent customer service! From selecting the perfect vehicle for me with all the bells and whistles I wanted to service on my vehicle 6 months later from War customer service! From selecting the perfect vehicle for me with all the bells and whistles I wanted to service on my vehicle 6 months later from Ward Muscatell. I felt respected and listened to during every interaction. Highly recommend this dealership! More

Wes Darling went over and above! I worked with Wes Darling when I leased my new Subaru Forester! He told me at that time that if I had any problems I was to call him. Well, I went t I worked with Wes Darling when I leased my new Subaru Forester! He told me at that time that if I had any problems I was to call him. Well, I went to start my car on Thursday and it was completely dead. Not only that but when I park it, I have to go forward enough that the front end is partially under a storage unit. I called Wes and he came out himself and was able to get unit the storage unit and get the hood up far enough to get the jumper cable onto the battery and get my car started!!!! This was way above and beyond what he was hired for I'm sure, but since I have no one to know what to do since my husband died, I 100% appreciated that he was willing to do that for me! He was aptly named when he was brought into the Darling family!!! Thank you so much Wes! You are the absolute best!!! More

It has always been wonderful! Bought a car for my mom, myself, and my fiance over a period of time. On one occasion, I had the sales person follow me to my mom's workplace to help Bought a car for my mom, myself, and my fiance over a period of time. On one occasion, I had the sales person follow me to my mom's workplace to help jump her car (It was parked in a cold area for a long time). That was a very nice gesture, and I highly recommend the Muscatell dealerships/brand. The service techs are also very knowledgeable if you had any problems; very fair, honest, and sincere... More

Incorrect Loan amount After a disappointing, and unprofessional experience with the salesperson my husband and I then waited over an hour to set up financing. After the lon After a disappointing, and unprofessional experience with the salesperson my husband and I then waited over an hour to set up financing. After the long wait we met with financing and we offered additional warranties to purchase. We made our choice and agreed to purchase the warranties. We were promised and told that we had 30 days to change our minds and remove the warranties from our finance contract. One week later we decided to remove the warranties and sign a new contract for a lower financing amount. At that time when we signed the new contract we were told that the old contract (with the higher loan amount) was invalid and this new contract was the correct loan amount. Once we got the paperwork in the mail the loan was for the first contract amount (with the warranties). After realizing this mistake we immediately called Muscatell to inform them of the mistake. They were impenitent and unaware about their mistakes. After many back and forth conversations they agreed to pay the difference to the loan company to lower the loan amount. But we still have to pay the higher minimum monthly payment. We are currently paying monthly payments for a higher loan amount than what the car is worth WITHOUT the additional benefits of the warranties. Muscatell still has yet to follow through with what amends they promised. It was a terrible, stressful, and upsetting customer experience buying a car from this dealership. If you do go through this dealership I recommended selecting financing from another company. I will never purchase another car from this dealership again. More