Wareham Ford Inc

Worst customer service experience of my life. I ran around in circles finding all the appropriate paperwork etc. to apply for financing ( which was difficult because I have no vehicle at the moment and around in circles finding all the appropriate paperwork etc. to apply for financing ( which was difficult because I have no vehicle at the moment and had to arrange rides etc.) and was told I would be meeting with the salesman between 10a-12p to apply for financing the next day. 12:20 rolls around and I still have not gotten a phone call. I called Jim, who made many excuses as to why he was too busy to call me, and he said he would call me in the next hour and let me know when to come in. Over an hour and a half later he called back, giving the same excuses, and told me the vehicle I was interested in had been sold. I would not be bitter about this if MY WHOLE DAY OFF had not been WASTED waiting for a phone call to let me know what was going on. He also did not record any of the numbers I gave him correctly (what I could put down on the vehicle, my income etc) . Very disorganized and possibly the worst customer service I have ever received. More

I recently purchased a new Ford Explorer from Craig Barrett at Wareham Ford. The experience was painless (very important since I hate car shopping) Craig explained all of the options and differences Barrett at Wareham Ford. The experience was painless (very important since I hate car shopping) Craig explained all of the options and differences between trim levels and about all of the new technology available. He was patient and very easy to work with. We got a great deal and would definetly come back to Wareham again. We look forward to using their service departmet since we have heard great things about them from our neighbors! More

This is my third experience with Craig. He is very knowledgable, laid back and confident, never pushy, he gave us all the info we needed and responded to my emails promptly. I highly recommend him an knowledgable, laid back and confident, never pushy, he gave us all the info we needed and responded to my emails promptly. I highly recommend him and Warehsm Ford to everyone! More

To whom it may concern, When I first dealt with Ford To whom it may concern, When I first dealt with Ford it was with a dealership on the cape.. It was an aweful experience several times and swore i w To whom it may concern, When I first dealt with Ford it was with a dealership on the cape.. It was an aweful experience several times and swore i would never buy, nor go to a Ford dealership again. Well I was set straight today by Wareham Ford on Cranberry highway. I help assist with a youth group so i often have teens in my car. One night coming home from an event, my car accelerated and i could not kick the pedal back up. It was so scary. So the next day i got up and went out to find someone to look at my vehicle. My son said it was the throttle and so did Meinke and Midas. Neither could fix it. I was disgusted thinking nobody will touch this Ford either.. Finally the one thing i took from a conversation was that only Ford could figure out why my light was on, on top of the issue with my car. Don was the service man at the counter. He first said they could not look at it till Monday. Once i had mentioned i would love to leave it but i have no way home. He was looking to see if i could make an appt. then when i mentioned i was nervous it will happen again. He found a loaner for me.. From that moment forward he was on top of things. They had ordered a part, he made a point of calling me to tell me it did not work. He was so Genuine, one cannot fake that.. I was so impressed by everyone in there. I posted it on my facebook how they turned my negative into a positive. If i know anybody to whom needs a car, or has a Ford I will point them To Don. Excellent service and great Customer service. That stuff cannot be faked. Alice Fontaine More

In my family, there have been many vehicles purchased here. As well as service. You are always greeted by smiles and a low pressure staff. The service department is top notch and they have reasonable pri here. As well as service. You are always greeted by smiles and a low pressure staff. The service department is top notch and they have reasonable prices for excellent customer service and top rated work. Thank you! More