Warren Henry Jaguar/ Land Rover North Dade

I had a great experience at Range Rover. The team member who helped me was kind, professional, and made everything easy. I really appreciated his help The team member who helped me was kind, professional, and made everything easy. I really appreciated his help More

Extremely professional and polite. Was very exact and I felt that he was working with me throughout the process and made me feel he was sincere that I was satisfied vs just pushing for Was very exact and I felt that he was working with me throughout the process and made me feel he was sincere that I was satisfied vs just pushing for a payday. On a scale from 1-10, he easily makes the 10 mark and I would highly recommend him and without a doubt return to him for any of my family’s needs. More

My husband and I arrived at Warren Henry with our minds made up about the vehicle we wanted, but we didn't have a recommendation for a sales associate. Lucky for us, we were greeted by Monserrate Garcia. H made up about the vehicle we wanted, but we didn't have a recommendation for a sales associate. Lucky for us, we were greeted by Monserrate Garcia. He was warm and engaging from the moment we met, and he walked us through the options and features with real expertise. That stood out because a salesperson at a dealership in another county a few weeks earlier wasn't up to speed on one particularly important feature of the vehicle. Monserrate knew it inside and out and answered our questions with ease. Danny, the general manager, also checked in to be sure all was going well, and he was just as personable. Buying a car typically takes a while, but Monserrate made it a pleasant experience. We left with the car we wanted and a sense of satisfaction. Kind, personable, knowledgeable, and polite would have been enough for a positive review. A few days later, though, an issue came up with the vehicle, something beyond anyone's control. This is where things could easily have taken a turn for the worse. Instead, Monserrate jumped right in. He was prompt, communicative, and committed to fixing it, and the way he handled the situation made all the difference. Danny was instrumental in resolving the issue, and he represented Warren Henry Auto Group incredibly well. My husband and I were relieved and very pleased. What could have been a truly awful experience was made right, and Monserrate devoted an enormous amount of time to seeing it through. Anyone considering Warren Henry can feel confident working with Monserrate Garcia. A+ customer service! More

Garcia worked with me on price. I had questions on that and the CPO. But we ultimately got to a price that worked. I had questions on that and the CPO. But we ultimately got to a price that worked. More

My 2018 Range Rover has only 58,280 miles, has already needed an engine replacement, and is experiencing coolant loss again. After my experience with Land Rover North Dade, I am selling the vehicle and le needed an engine replacement, and is experiencing coolant loss again. After my experience with Land Rover North Dade, I am selling the vehicle and leaving the brand. I previously left a five-star Google review praising Erick Monasterios. I trusted his advice and repeatedly approved the recommended repairs. Here is why my opinion changed. In August 2024, I reported coolant loss when the engine was hot, difficult starting and white exhaust smoke. Erick requested authorization for an engine teardown, estimated at an additional $3,250 plus tax. I approved it. Weeks later, I was still asking when my car would be ready. In January 2025, the same problem returned, now worse. Erick confirmed a failed head gasket. I raised concerns about cylinder damage and asked about replacing the engine. He said the cylinders measured within specifications and did not think an engine replacement would happen. On January 20, he reported a 30-mile test drive without warnings or coolant loss. The vehicle was declared ready January 29. On February 7, I reported that the check-engine light had appeared the day after collection and that the starting problem remained. On March 3, I reported losing a gallon of added coolant in approximately four miles. Erick recommended towing the vehicle. Further weeks of repairs followed. In April, he said Land Rover engineers had requested compression tests on every cylinder. I was still chasing updates at the end of April. In October 2025, coolant loss returned again. Erick quoted $1,103.23 plus tax to replace the lower radiator hose. I paid $1,180.45 on October 9. On October 21, I reported another check-engine warning and low coolant again. The engine was finally replaced in November 2025. I was told previous repairs had used part of my extended-warranty allowance, leaving me with a substantial personal contribution. Before proceeding, I specifically asked Erick Monasterios about the replacement engine's warranty and whether the same problem could happen again. His written answers were: "1 year unlimited mileage." "It is highly unlikely that you will have the same issue." Those assurances influenced my decision. My November 12 payment was $6,032.52. These two October and November payments alone totaled $7,212.97 out of pocket. In October 2026, less than a year after the engine replacement, the low-coolant warning returned. This time I dealt with Justin Ponder. Before inspection, he was already discussing coverage limitations. I was subsequently told the cooling-system repair would not be covered by the engine warranty. The latest repair order is R.O. #446937, dated October 21, 2026. The coolant-leak estimate is another $1,494.69 before tax: $1,050 labor and $444.69 for a radiator hose and coolant. Erick separately confirmed in writing that anything I paid for has a one-year warranty and that a replaced component leaking within that period would have full coverage. I understand that unlimited mileage does not mean every cooling-system component is covered. After this entire history, another coolant problem and another bill were the final straw. No loaner was provided during the latest visit. Justin Ponder was slow to return calls and offered no workable alternative. In my experience, the repair prices are unjustifiable for the results. After repeated visits, long periods without my vehicle and an engine replacement, I still cannot rely on a car with fewer than 60,000 miles. This dealership has failed to deliver a lasting result, and I cannot recommend its service department. I am selling the car and will not purchase another Land Rover. I am not asking for compensation or a free repair; it is too late to restore my trust. If the dealership or the brand wants to purchase the vehicle, I will consider a concrete offer. More

Top Tier Dealership on every on every levels, excellent services, caring associates, professionals and eager to help. services, caring associates, professionals and eager to help. More

Mr Garcia was top-amazing ! Best service provided. Highly recommend him for any Range Rover ur considering Best service provided. Highly recommend him for any Range Rover ur considering More

Had a great experience at Land Rover North Dade! Erick was super helpful and kind and made the whole process quick and easy. Really appreciated his help and would definitely recommend working with h Erick was super helpful and kind and made the whole process quick and easy. Really appreciated his help and would definitely recommend working with him. More

Great salesperson, super knowledgeable, very helpful, great selection, very accommodating thoughtful people who did the best to make the deal happen. great selection, very accommodating thoughtful people who did the best to make the deal happen. More