I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series BMW and E-Class Mercedes. I decided, however, to at least stop and take a look at the Jaguar line. That is the best decision I ever made. Bernard was absolutely the best. He answered my hundreds of questions, and took time to help me find the vehicle that I was most comfortable with in terms of style, size, and cost. He has even continued to follow up with me nearly a month after my purchase just to make sure I am still satisfied. He is the epitome of excellent customer service. It is also important to note Geo in finance took care of everything on the finance side while I was at work so that my process of completing the necessary paperwork was quick and seamless.