Warren Henry Jaguar/ Land Rover North Dade

Thank You Charrica Louis for your wonderful customer service Service Advisor Charrica Louis is truly a model employee. She consistently makes my service experience outstanding. Her can do positive attitude cus Service Advisor Charrica Louis is truly a model employee. She consistently makes my service experience outstanding. Her can do positive attitude customer centric focus is what keeps me returning to Land Rover Northdade. She really cares about her customers and always strives for excellence. I was also impressed with her knowledge of the products and services. 😊 I appreciated and was impressed with her attention to my concerns during my recent visit. Ms. Louis went over and beyond to ensure she kept me informed after my leaving the vehicle for repair and ensured I was aware of any delays as it relates to the same. As a result, I appreciated her attention to detail, her wonderful work ethic and welcoming smile which in turn makes for a pleasant customer service experience. So, KUDOS Charrica Louis for being an exemplary employee and truly caring not only for your customers but your company as well. Please know that your outstanding customer service is a model that other employees at this location should follow. GREAT JOB once again!!! They should give you a raise for all you do.. Again, thanks and best regards, Sherecia Bryan More

Great service Red Cap delivery and drop off is the Best!! Service advisor Neville Braganza is and has always been fantastic with service and explanation of any iss Red Cap delivery and drop off is the Best!! Service advisor Neville Braganza is and has always been fantastic with service and explanation of any issues More

VERY DISAPPOINTED!!! THIS DEALERSHIP LIED FROM THE BEGINNING AND THE SALES DEPARTMENT DEFINATELY NEEDS A LOT OF TRAINING. LOTS OF BACK AND FORTH GAMES HERE. THEY TRIED SEL THIS DEALERSHIP LIED FROM THE BEGINNING AND THE SALES DEPARTMENT DEFINATELY NEEDS A LOT OF TRAINING. LOTS OF BACK AND FORTH GAMES HERE. THEY TRIED SELLING US A VEHICLE OVER RETAIL PRICE AND UNTIL OUR BANK CALLED THEM TO SAY THAT THE PRICE WAS WAYYY TO HIGH THEY LOWERED IT BY A FEW THOUSAND BUT STILL NEVER MATCHED OTHER DEALERS PRICES THAT WE FOUND AS THEY PROMISED More

A Pleasure to Deal With Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and g Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and gave honest insight into the vehicles. More

Wonderful experience!!! As soon as we came in we were greeted and help immediately. Bernard made the whole experience memorable with his positive and friendly personality. H As soon as we came in we were greeted and help immediately. Bernard made the whole experience memorable with his positive and friendly personality. He took his time to explain everything and was very knowledgeable of the vehicle I was interested in purchasing. Well definitely come back for our next purchase.? More

Tried to schedule service..... No Service Made several attempts to schedule service. Person who called did not speak English enough to understand. She got upset because I asked her to repea Made several attempts to schedule service. Person who called did not speak English enough to understand. She got upset because I asked her to repeat and she hung up on me. I called back. She hung up on me again. I called a few minutes later. Another person answered and asked where I had purchased the car. When I told her another dealership name, she became very abrupt and didn't have any time slots available for over a week. This is Not the Jaguar experience we expected. Cannot recommended this dealership for anything, if this is how they treat Jaguar owners. More

Excellent Experience Bernard Abu-Jowdy and Darjan Miloslavec were the most professional and accommodating sales professionals. This is the 4th experience I've had at this Bernard Abu-Jowdy and Darjan Miloslavec were the most professional and accommodating sales professionals. This is the 4th experience I've had at this dealership and I keep coming back because its evident that the philosophy and dedication to the customer starts at the top. More

Service Department worked with me to solve a problem I had a issue with my engine and the service department was very patient and assisted me in resolving the issue. Could not be happier. I had a issue with my engine and the service department was very patient and assisted me in resolving the issue. Could not be happier. More

Car maintenance less than stellar I have had 3 Range Rover sports and have been using. Landrover North Dade for over 5 years. I can honestly say the service is hot or miss. Many times I have had 3 Range Rover sports and have been using. Landrover North Dade for over 5 years. I can honestly say the service is hot or miss. Many times I bring my car in for a warrantied issue and 1/3 the time it gets fixed property - I have yet to receive a phone call or a loaner from Manager Nestor Alvarez - my car came back from service w the same issue 2 days later and they couldn't produce a loaner and pick up my car for the same service the 2nd time - it's a real inconvenience when you purchase and drive a $90k car to be treated like you're driving a Honda. More

My first Jag I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series BMW and E-Class Mercedes. I decided, however, to at least stop and take a look at the Jaguar line. That is the best decision I ever made. Bernard was absolutely the best. He answered my hundreds of questions, and took time to help me find the vehicle that I was most comfortable with in terms of style, size, and cost. He has even continued to follow up with me nearly a month after my purchase just to make sure I am still satisfied. He is the epitome of excellent customer service. It is also important to note Geo in finance took care of everything on the finance side while I was at work so that my process of completing the necessary paperwork was quick and seamless. More