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Warren Midtown Motors

Warren, PA

4.9
1,346 Reviews

1995 Market Street

Warren, PA

16365

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1,346 Reviews of Warren Midtown Motors

November 06, 2015

Absolutley Horrible Over 10 months passed from my receiving notice that there was a safety recall on my vehicle to midtown motors telling me they had the parts to make my More

by warrenmichael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Skip Jacobson
Nov 11, 2015 -

Warren Midtown Motors responded

"I am sorry that you aren't happy with your recall on your Ford Edge. Ford announced the recall in October of 2014 on 205,000 Edges. Ford sent recall letters to customers in all 21 of the "salt" states to come in to have the tank inspected for corrosion/leaks. However, most of them didn't exhibit safety issues. Of the ones that did Ford gave out rental cars till a new supplier could be secured. (Nearly a year) Ford stood behind the defective brackets, however it took time to get a new manufacturer and produce that many. We nor Ford motor company take your safety lightly. This is why the letter that you received from Ford requested you to set an appointment if your check engine light came on or you smelled gas fumes. Ford nor any other automobile manufacturer wants the customer to have recalls. Ford handled it as quickly as possible. Skip/Midtown doesn't deserve the scores you gave us. Customer service- you dropped the keys to Skip and stated "It better be done by noon" We are lucky we didn't run into rusty bolts because some took longer than you time demanded. Quality of work- we fixed it right the first time once the parts became available Friendliness- I honestly don't know Pricing- It was a no charge recall Overall experience- Im not sure how we could handle it differently. I thanked Skip for being respectful and not getting upset. If you are able watch on Youtube- "every life has a story " by Chick Fil A. I require all my employees to watch this video to understand that they never know what people are going through. Life is short. I do care about you and so does Ford Motor Company. Kevin Ruttenbur General Manager my personal cell phone is 814-688-9589"

November 06, 2015

Excellent transaction Being a car person, I have high expectations for purchasing a vehicle. I was very pleased with the service I received from Kurtis Walter, the salesma More

by timholter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Curren, Dave Johnson , Kurtis Walter
November 04, 2015

fast friendly service Hi my name is woody, just recently my wife and I bought a f-150 from warren midtown motors. I new from past experience that when you buy a used vehicl More

by yoody67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ruttenbur , Randy Carlson , Glen "Bobby" Borton , Aaron Lyon
November 04, 2015

Very satisfied with my new vehicle purchase. I didn't know it was this easy to buy a car. I appreciate the quick no hassle service midtown provides. I would recommen More

by Jess123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fisher , Mike Curren, Dave Johnson
November 02, 2015

I always use midtown to work on my vehicle.... I always use midtown to work on my vehicle cause I depend on their work to keep my vehicle running great..... I depend on the people who do their wo More

by dnbimber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Fisher , Rob Larson , Skip Jacobson , Tom Larusch
November 02, 2015

F250 Inspection/Maintenance Had new rear rotors and pads replaced as well as other maintenance items done, they explained options on the rear brakes and in the end went with new More

by gregorypgray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees at service counter
November 01, 2015

Great employees and great prices The employees were friendly and I had a wonderful experience purchasing my car. The prices were excellent and I was given a fair amount for my trade i More

by MichaelaT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bickling , Mike Short
October 30, 2015

Plow install staff were persistent in solving confusing plow issues while helpful and understanding of my needs throughout. Suggest customer vehicles not be parke More

by jdteam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Carlson , Glen "Bobby" Borton
October 29, 2015

Happy return customers We just purchased a car for my husband, the second car in just over a year that we have purchased through Jeremy. Just as last time, the service was i More

by Ashleymay716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bickling
October 27, 2015

Air cond/heater Repair did not work. Another appt to see if it can be fixed. Heat or air does not come on when you start the car or it has been off when car was tur More

by TIM3231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Carlson
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