Washington Ford Inc.

I am very happy with the service, everyone that I talked with from the first phone call to set up a appointment till I picked it up we’re very prompt & courteous done a great job & got it done ahead of sche with from the first phone call to set up a appointment till I picked it up we’re very prompt & courteous done a great job & got it done ahead of schedule !!! Thanks ! More

Concerned about repair Having dealt with no one except Andrea,she was very polite and helpful making sure my Edge was taken care and called at a timely matter when done.She Having dealt with no one except Andrea,she was very polite and helpful making sure my Edge was taken care and called at a timely matter when done.She also explained the problem,and the repair that was done. More

Pain Free! Yet another great experience w/ Wash. Ford. We purchased a Fiesta a couple of years ago for our sons' use. Long story short, it needed a level of " Yet another great experience w/ Wash. Ford. We purchased a Fiesta a couple of years ago for our sons' use. Long story short, it needed a level of "in depth" service which gave me some concern about the warranty. Absolutely no fuss! And the car runs like a top. Andrea was my "goto" person, but every person I talked to was on it. Bumped into Bud, my original contact and sales person, and we caught up for a minute. I love this place. More

Excellent service at Washington Ford I was unable to schedule maintenance at the dealership where I purchased the car or at another dealer closer to my home, but the scheduler at Washingt I was unable to schedule maintenance at the dealership where I purchased the car or at another dealer closer to my home, but the scheduler at Washington Ford was very helpful and I was able to get an appointment before my trip. I waited at the dealership while the car was being serviced and it was completed when they said that it would be. Helen was very helpful in determining what service should be performed. More

Kevin Konek did a great job is meeting my schedule, keeping me updated, and checking out quickly. The shuttle service was excellent and very friendly keeping me updated, and checking out quickly. The shuttle service was excellent and very friendly More

Worst dealer experience,beyong disrespectful,never reccomend Drove 1.5 hours to this dealership to look at a "certified " ford SUV after a long day at work. I asked 3 times before coming to be sure it was indeed Drove 1.5 hours to this dealership to look at a "certified " ford SUV after a long day at work. I asked 3 times before coming to be sure it was indeed certified. After getting there they tell us the car is not actually certified and it was a mistake by them, after talking they said they would certify it for us. We let is slide and went home planning to pick It up after the inspection 2 days later. While filling out the financing info they call us and say it cant be certified because the air bags have gone off before. Frustrated we asked what they could do for us or how they could make it right. They said we could pick another vehicle and they would give us their best price on it. We found another SUV very similar with less miles, it was the closest to the original one we found but 4000 more! We call and they say they would only do $150 off and nothing more. That alone was insulting after the false information but we decided to fill out the application and get some numbers worked out before we drove up there again. Everything was together on the dealers standpoint so they said, so we made the 1.5 hour trip up there again excited to leave with our new car. Not 30 seconds after sitting at the sales mans desk he says we have a problem. There was an issue with the financing that they assured us several times was not going to be a problem until we got there... again. After screwing up not once but twice they would do nothing to try and make it right. Sales manager Kevin McCory was extremely greety and disrespectful stating " im going to sell the car whether its to you or someone else" we asked if they could do anything to help for such the inconvenience, free oil change?, gas card ?, anything to make getting this SUV from them worth it after being pushed around and lied too wasting our time and gas on several occasions and he would do nothinggg. After this experience we left and I never plan to return as well as my friends and family members who are faithful ford customers. Nightmare of a car experience. I look forward to giving our business to literally anyone else!!! Would not even give this dealership or its sales manager 1 star. Completely disrespectful and immoral. More

Need Saturday hours Treated very well every time I go there. Only wish they had Saturday hours for those of us the work during the week. Treated very well. Treated very well every time I go there. Only wish they had Saturday hours for those of us the work during the week. Treated very well. More

My #1 Service Place Don Paris at Washington Ford is the only place I go to Service all my Vehicles including my 96 Eddie Bauer Bronco (Show Condition) from Pa State insp Don Paris at Washington Ford is the only place I go to Service all my Vehicles including my 96 Eddie Bauer Bronco (Show Condition) from Pa State inspections to oil changes to tires & battery's ! Keep up the Great Work & see you soon !!! More