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Washington Ford Inc.

Washington, PA

Overview
Employees
Reviews
Vehicles
4.8
1,218 Reviews
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507 Washington Rd.

Washington, PA

15301

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Showing 1,218 reviews

June 01, 2024

The problem is the Ford Edge, it’s not safe and the manufacturer hasn’t remedied the brake failure. The service department has a slow turnaround, so you can expect to fork over a chunk of change in rep More

by LAURENGEESEY
Recommend Dealer
No
Employees Worked With
Levi
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to Parts and Service Director Mike Reed, at (724) 223-5100 or mike.reed@washingtonford.com at your earliest convenience to discuss how we can turn this experience into a positive one.

June 01, 2024

Need to work on communicating , my truck was at the dealership 3 days, if I had not looked at the app , I would not know the vehicle was in. More

by twb306
Recommend Dealer
Yes
Employees Worked With
Bob Mchugh
Report | Print
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Parts and Service Director Mike Reed, at (724) 223-5100 or mike.reed@washingtonford.com.

May 31, 2024

Don in the service dept always goes above and beyond! True asset to the company! More

by MONEILL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Paris
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 31, 2024

Great and fast service will do mobile service again. Tech was very nice and professional More

by ALEXIS0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Campbell
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

Good with work with and fast, courteous service! I will continue to use them for all of my service needs. More

by ANTHONYDREZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Paris
Report | Print
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 31, 2024

Quick and efficient. . they deliver what is asked for. WE have always been pleased with the service dept. More

by RETIREDNPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in service dept
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

Andrea the Service Writer and Jeremy the Technician were awesome and made the whole process simple. From pick up to service and delivery was awesome. More

by TMSWOOPE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Baumgardner and Jeremy House
Report | Print
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 31, 2024

Ryan was awesome! I went in knowing exactly what I wanted and he made it happen. More

by MISTY1710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 30, 2024

Fast friendly service. I was able to get an appointment easily and quickly. Work completed on time. More

by BOBLORIALIVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Timmons
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Jun 29, 2024 -

Washington Ford Inc. responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2024

Kevin in service is always accommodating to get my truck in for service which is performed in a timely manner More

by ZANJAN552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Koneck
Report | Print
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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