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Washington Ford Inc. - Service Center

Washington, PA

4.8
1,036 Reviews

1,036 Reviews of Washington Ford Inc. - Service Center

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May 02, 2024

Great ! Always does a great job and treat us so well ! Keep up the good work More

by LUCYLUTHER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 02, 2024

I bought a extended warranty when I bought the truck from you guys. Left the truck there all day for service (antifreeze smell). Service department did not want to fix it .they suggested suncheverlet. Took t More

by LEWISGOLUBOSKYCONTRACTING
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Parts and Service Director Mike Reed, at (724) 223-5100 or mike.reed@washingtonford.com to speak to our manager directly.

May 01, 2024

Don Paris is always transparent when giving a diagnosis and a pleasure to work with every time. More

by B.PRZYBILINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Paris
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 01, 2024

My vehicle was finished on time and returned in good condition. It was easy to pay over the phone and pick up later, as I worked late. More

by JOHNSON.JENNIFER1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 30, 2024

Wonderful service and all the service employees and parts department are always extremely helpful. We are always pleased with the quality of work. More

by WURBANIC207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Washington Ford Inc. responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 30, 2024

Washington Ford's service department always takes great care of us. Fantastic customer service and service quality. More

by POKEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

April 29, 2024

My service advisor cindy is fantastic. She’s always on top of everything relating to my vehicle. Her assistance and caring nature is always appreciated! More

by JENNIFERBREZINSKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the sales department
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 29, 2024

I always trust that Washington Ford will take care of my vehicle and to do it honestly! More

by NICHOLAS.J.GUARINO84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Paris
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 27, 2024

Excellent service & communication! We absolutely love the concierge to pick up and deliver --- makes life so much easier! More

by DIANECKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea - Service
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 27, 2024

Great service, very transparent and up front. My service advisor Kevin was great at guiding be on what needs done and what can wait. More

by LIBERATOREM16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 29, 2024 -

Washington Ford Inc. responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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