Purchased a car in May and was advised the car I purchased was never in an accident. Fast forward a few months and I attempted to trade the same vehicle in at several dealerships which offered me a very low offer due to Carfax showing the vehicle was involved in an accident.
After contacting Management and the salesman Brad White I was advised they only use Autocheck and not Carfax but they would put me in a comparable car (a 2011 Niisan Rogue). Brad White said he would call me in a day or so if the Nissan checked out okay at the service department.
Three days later I contacted Brad, and he advised me that the car was still in the service department. I advised Brad that I observed the car was detailed and listed on their website for sale and it was currently on their used sales lot.
He denied it was for sale at this time........
Instead of admitting that their garage somehow missed the damage report or when they took the car in on trade, somehow did not check the vehicle history (doubtful).
I was contacted by Hyundai Manager Gary Flannery. SAYING I should have used common sense when buying a vehicle and that pretty much saying "deal with it" I should have looked the car over".
Instead of being understanding of my families concern, Gary cut me off and talked down to me with ZERO care that I was worried about having my toddler kids in a car that was in a previous accident.
Sorry, not all customers are mechanics or auto body repair specialist.
If you decide to buy a car from here, PLEASE request an Autocheck and CARFAX.....
I can forward the proof upon request
Will NEVER do business with them again!!!