Watsonville Ford

Poor communicationAirbag recall completed on 3 visits!; Poor communication Airbag recall completed on 3 visits!; 1st the airbag was not available, 2nd airbag vin # did not get registered on recall, 3rd air Poor communication Airbag recall completed on 3 visits!; 1st the airbag was not available, 2nd airbag vin # did not get registered on recall, 3rd airbag finally completed More

I went in to Fix a recall issue (walked in as a single female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I h female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I had just gotten the car 6mo prior from Carvana after a 128 pt inspection. I was told they were so low that it was dangerous for me to drive, but then they said 1mm of brake pad was left…which means my rotors weren’t grinding as metal on metal. So I refused and said I would call back later, I scheduled an appointment with a local shop I took my last car with, there was 3mm and 6mm of brake pads left on my car (a brand new brake pad is 9mm). I feel like they were beholden to fix the warranty issue and saw who they perceived as a single uninformed woman come in with her car, they didn’t know my uncle has been a parts dealer for 40 years so I have more car knowledge and resources to call upon than the average woman. The worst part is they tried to act like my friend and that they were just trying to tell me like a “friend” what I needed to fix ASAP for my own safety (they quoted me $1000, and when I quoted the same thing at another car place it was under $600, and that included an oil change—which Ford dealership didn’t throw in!). I’m so tired of dealerships being a place that runs rampant for predatory practices against women. I will never take my car to this place for anything other than warranty (read: free and required for them to do free by law) jobs. More

All the staff is always so helpful and kind. Scheduling is quick. Wait area clean and comfortable. I always look forward to dealing with them. is quick. Wait area clean and comfortable. I always look forward to dealing with them. More

Bought two vehicles from Watsonville Ford and both experiences were so refreshing from other dealers. The service has been great and prompt. I can’t think of anywhere else I would rather go for a new experiences were so refreshing from other dealers. The service has been great and prompt. I can’t think of anywhere else I would rather go for a new car or service More

I have all our vehicles serviced here(most Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again... Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again... More

As always, the service is great. Thank you, Adolfo, for making everything run smoothly! making everything run smoothly! More

I purchased a 2008 Mustang from Watsonville Ford. Rick was great to deal with. He was very helpful in getting everything set up ahead of time as we had to travel 2 hrs to get there. I didn't bring my trad was great to deal with. He was very helpful in getting everything set up ahead of time as we had to travel 2 hrs to get there. I didn't bring my trade in as I was planning to sell to a private party, Rick told me they would pay what I was asking and after sending a few pictures and details they came 2 hrs to pick it up. Saved me a lot of time and effort! More

This dealership was quick and efficient. Only took 45 minutes to be signed and out of there with no pressure or unnecessary dealer markups. They were the only dealership around that wasn’t adding upfit c minutes to be signed and out of there with no pressure or unnecessary dealer markups. They were the only dealership around that wasn’t adding upfit charges due to the chip shortage. I found everyone I worked with super friendly and helpful. Highly recommend this dealership. More

Excellent customer service! Car was washed and ready to go as promised. We get all our fords serviced here. We had. Recall service, great job! go as promised. We get all our fords serviced here. We had. Recall service, great job! More