Waxahachie Dodge Chrysler Jeep Ram

My EV was at the Waxahachie Autoplex service center for over 60 days with no fix. On the day I was promised that the vehicle would be ready for pick up, I reached out, and Mike Castro stated that there was over 60 days with no fix. On the day I was promised that the vehicle would be ready for pick up, I reached out, and Mike Castro stated that there was no fix that he could accomplish in the forseeable future. He made no attempt to update me until I reached out. The car was ultimately transferred to another facility at my insistence. He was kind enough to offer a loaner, presumably to make up for their shoddy service. The contract had a date range of 1/9-1/29. He called to inform me that he was going to begin charging for the loaner card despite the signed contract with a specified date range. The dishonesty was galling and I would absolutely not recommend them based on their failure to complete the job, the lack of communication, and outright dishonesty. More

After leaving my vehicle to have a flat tow package installed on my new-used car. Explaining what I needed done, the average price, and having the parts shipped to the service department. Was quoted a installed on my new-used car. Explaining what I needed done, the average price, and having the parts shipped to the service department. Was quoted a price of 1611.00 ( average price 1200.00-1400.00). Informing me they get the car done on The 14th, with a pickup on the 15th. Later i get contacted on the 14th telling me they would start on the 15th. After they completed the installation, they inform me it would cost an additional 300.03. For unauthorized work. Bringing a total of 1911.03. The r&r time book, aswell as the Blue Ox Corporation, states it's a 5 hr installment. Basically charging me about 400.00 an hour to install a tow package. Paying above average would be ok if they met the timeline of the work. However being late and expensive. I would recommend you search for another sevice shop. More

I like this dealership they look out for you i want really say thanks to the you lady I talk to in the service center she is so sweet and I love her service ❤️. really say thanks to the you lady I talk to in the service center she is so sweet and I love her service ❤️. More

Very courteous and straightforward and there was not a very long wait. My salesman was knowledgeable and friendly and helped to find just the right vehicle to fit my needs and took time to demonstrate th very long wait. My salesman was knowledgeable and friendly and helped to find just the right vehicle to fit my needs and took time to demonstrate the features on it. More

very courteous gentlemen, that I dealt with, and my truck was out in a timely manner. I had a toad there on a Sunday and I picked it up on Tuesday. was out in a timely manner. I had a toad there on a Sunday and I picked it up on Tuesday. More

I always have quality customer service, quality work, in quality time at Waxahachie Autoplex -G-Harris quality time at Waxahachie Autoplex -G-Harris More

I just purchased my second Jeep Rubicon X from Lesley Medina at Waxahachie Dodge Chrysler Jeep, and once again, she exceeded every expectation! Lesley doesn’t just sell vehicles, she delivers an experien Medina at Waxahachie Dodge Chrysler Jeep, and once again, she exceeded every expectation! Lesley doesn’t just sell vehicles, she delivers an experience that’s truly exceptional. This time, she personally drove an hour and twenty minutes to my home to deliver my new Jeep in person. That level of dedication to customer service is almost unheard of, and it’s exactly why I came back for my second purchase. It’s rare to find someone in sales who consistently goes above and beyond, but Lesley does exactly that every single time. She’s knowledgeable, responsive, and genuinely cares about finding the right fit for her customers, not just making a sale. I also want to thank Sal Bernardino and Eric Wilmer for their support throughout the buying process. Their professionalism, responsiveness, and teamwork made everything seamless from start to finish. Lesley, Sal, and Eric have earned my trust and my business for life. If you’re looking for a truly enjoyable and transparent car-buying experience, do yourself a favor and visit the team at Waxahachie Dodge Chrysler Jeep, they’re the best in the business. – Jeff Oberbillig More

I recently purchased a new Jeep Rubicon X from Lesley Medina at Waxahachie Jeep, and I can confidently say it was the best car-buying experience I’ve ever had! From start to finish, Lesley went above and Medina at Waxahachie Jeep, and I can confidently say it was the best car-buying experience I’ve ever had! From start to finish, Lesley went above and beyond to make the entire process smooth, transparent, and enjoyable. What really stood out was her incredible dedication to customer service. Lesley actually drove an hour and twenty minutes to my home just to personally deliver a refund check. That level of care and commitment is almost unheard of these days, and it truly speaks to her professionalism and genuine concern for her customers. If you’re in the market for a new vehicle, I highly recommend reaching out to Lesley Medina and the team at Waxahachie Jeep. They’ve earned my trust and my business for life. Thank you again, Lesley, for turning what’s usually a stressful process into a fantastic experience! Best regards, Jeff Oberbillig More

Worst dealership I’ve ever had the misfortune to deal with… I purchased a 2025 Jeep Wrangler Rubicon on August 28, 2025 and have not received my registration sticker as of December 15, 2025 (4 months). I with… I purchased a 2025 Jeep Wrangler Rubicon on August 28, 2025 and have not received my registration sticker as of December 15, 2025 (4 months). I tried calling the dealership 3 times last week, and although I talk to the receptionist nobody ever calls you back. I felt like I finally was getting a little traction on Friday, but the morning receptionist Amanda now refuses to put me through to Shannon Warren, the person who called me Saturday and asked me to call him back. Don’t waste your time with the lazy indolents. More

I was able to get truck right in to address the check engine lights and have it serviced while it was there. engine lights and have it serviced while it was there. More