After taking my 03 F-250 Super Duty to Waxahachie Ford’s Service Department, I have officially owned the one and only Ford that I will EVER own!
They charged me $5231.00 to get my truck running after it died in the way to a job site one morning. The cost didn’t bother me nearly as bad as finding the truck now was dripping fluid from the rear of the engine block to the rear bumper!
I took it to another shop, only to find they had bent the glow plug harness on the right side of the motor! Which had it puking oil and fuel all the while still running normally. Other than taking a couple of seconds longer to crank over and the massive dripping and oil consumption, it ran. Knowing it was now leaking worse than it ever had, I kept an eye on the oil levels and added accordingly. A couple of days after picking it up it died again. I took it to another local shop figuring it came out running but leaked far worse than when it went in to Waxahachie Ford. After having it towed to the newest shop I left a message with the service advisor (whatever) which he returned TWO days later and after I left a review, he left me a single message telling me if there was indeed a problem with the truck, I “should give them the opportunity to make it right before going online to complain”. You this is how I see it! I GAVE YOU THE OPPORTUNITY TO MAKE IT RIGHT WHEN I TOOK IT TO YOUR SHOP ON THE FIRST OCCASSION! You failed to make it right the first try, WHY should I reward your failure by allowing you to over charge me a second time???
In closing, Waxahachie Ford Service has forever solidified my loyalty to Chevrolet!