Waxahachie Ford

Purchased at Waxahachie Dodge and their sales and service are the worst. I will never go back to Waxahachie Dodge again. I asked the service manager (Pete Donaldson) a question, and he told me he’d never wo are the worst. I will never go back to Waxahachie Dodge again. I asked the service manager (Pete Donaldson) a question, and he told me he’d never worked on cars and didn’t know. Then told me he’s the service manager because he is good friends with the owner. Do not take your vehicle to Waxahachie Dodge or buy from them, go elsewhere and get your vehicle fixed correctly. Read the review’s, the place has horrible reviews. You take your vehicle in and it comes out not fixed and with additional problems they won’t take blame for. My moms Durango was in there for a Bose. Went in, they replaced transmission under warranty, it can’t out making same noise and then more noises from the front. I was a previous technician, the noise was coming from the engine area, crankshaft pulley, and tensioner were loose. I asked my mom if they did anything else, the line of BS they fed her was that her bolts to her water pump were loose so they tightened them. She took it back, they replaced the tensioner and idler pulley. Noise was still there. She takes it back, they can’t figure out what’s wrong, had the car another 41 days. I finally went with her and got the keys, took elsewhere, care was in and out in 2 days. Alternator was going out. There is still a noise in the transmission because they either over filled it, under filled it, or didn’t fill it at all. I bought my truck there and still have a bad taste in my mouth. They lied about trade in value, lied about it having rear USB ports, lied about another truck they had. Would never show me, they said this brand new truck was in service torn apart to take parts off for a customers vehicle. I ask service and they knew nothing of it. I also said no additional warranty, they slid it in anyways. Had to take it back to have papers redone. Also put $7500 down, and am real curious where that money went. They are crooks. Worse then Clay Cooley. DO NOT GO HERE. My review will be left on multiple sites, turned into the BBB. I have Chrysler involved in this matter and will be addressing it beyond Chrysler also. They should do honest business and this wouldn’t be happening to them. More

Exccellant Service CJ was outstanding! Very Knowledgeable and Polite! it is this kind of service that keeps me coming back to Waxahachie Ford from Cedar Hill passing ot CJ was outstanding! Very Knowledgeable and Polite! it is this kind of service that keeps me coming back to Waxahachie Ford from Cedar Hill passing other dealerships. More

Service of my Ford Explorer. Stanley was very helpful when my son brought my Ford Explorer in for an oil change in noticing some other issues that needed to be fixed. Stanley was very helpful when my son brought my Ford Explorer in for an oil change in noticing some other issues that needed to be fixed. More

They have always been fair and honest. We have always dealed with Juan when we have purchased a vehicle. Waxahachie dealership has been good at notifying me when I need to bring my vehicle in for service dealed with Juan when we have purchased a vehicle. Waxahachie dealership has been good at notifying me when I need to bring my vehicle in for service and gets to me quickly. More

Outstanding Service Dept From beginning to end, the service team was very polite and informative. They even found additional recall information for my Ford Explorer I was not From beginning to end, the service team was very polite and informative. They even found additional recall information for my Ford Explorer I was not aware of and corrected the issue. I will definitely be a repeat customer! More

Very pleasant Charlie was very kind and respectful. He explained what was checked as well as had the Works special for my car. I would definitely recommend that he Charlie was very kind and respectful. He explained what was checked as well as had the Works special for my car. I would definitely recommend that he get a commendation for his kind service. More

I just purchased a new Jeep Grand Cherokee. Jason Wilde was my salesman. He helped me find the car I needed, got me all the discounts I qualified for, and made the whole car buying experience a pleasure. I was my salesman. He helped me find the car I needed, got me all the discounts I qualified for, and made the whole car buying experience a pleasure. I would highly recommend Jason to anyone needing a new car or trunk! I love my Jeep! More

Great I highly recommend Waxahachie Ford. I wasn't rushed into a decision and was able to test drive every car I requested. My salesperson Casey was highly I highly recommend Waxahachie Ford. I wasn't rushed into a decision and was able to test drive every car I requested. My salesperson Casey was highly professional. It's nice knowing genuine sales people are still out there! More

JT Thomas was our sales person at Waxahachie Ford. He was accommodating and helped us get through the process. I would definitely refer my friends to him. accommodating and helped us get through the process. I would definitely refer my friends to him. More

Good Service This dealership provides friendly and excellent service. Service price seems high to me, but what else is new? They get the job done. Enough said. This dealership provides friendly and excellent service. Service price seems high to me, but what else is new? They get the job done. Enough said. More