Waxahachie Ford

While our overall service was satisfactory, i could not contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and contact our service guy, i made numerous calls to him and he would not answer or return my calls, I even called the dealership two or three times and they said he was not available. Im sorry, but when my wife doesn't have her truck thats not good enough, furthermore, the receptionist said that stanley was the only guy that could give me a status update, knowone else could and to me thats ridiculous, especially when he wont answer the xxxx phone, so while my overall experience was a success, the service was awful, i would never send anyone there to go through that, and as if stanley wasn't bad enough, he tried to coach me to give him an A rating! He was barely a D, I've had other encounters at waxahachie ford that were extremely pleasant, but not this one! More

This was my first time coming to this dealership and it was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and ne was a good experience. My service agent was very polite and friendly. I will be back for future services. And I will refer other to the used and new side of the dealership. Thanks for your time and help More

2020 F450 Limited Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but Everyone at Waxahachie Ford was very helpful, especially Justin Bowers. From the order process to when I took delivery, my experience was nothing but awesome. I would recommend Justin and Waxahachie Ford as a go to sales guy and dealership. More

Recall repair We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the c We had the toe links replaced per Ford’s safety recall. I’m told these are adjustable parts, and they would cover the adjustments on the rear of the car, but suggest that they do a four wheel alignment. The cost of the alignment is $99.50 (so we are supposed to pay for a 4-wheel alignment) when Ford is covering the rear wheels on the recall! Other than the up sale, I am pleased with them getting the repairs done, and the vehicle back to us in a timely manner. More

Service visit Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. Everything requested was done in a reasonable time. Everyone was friendly and helpful. This was the best experience we’ve had here in many months. More

Service rep Javier continually displays great customer service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. service expertise. He goes above and beyond to make certain that all services discussed is completely taken care of. More

Job well done. Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the For Nice atmosphere. All were welcoming. Professional yet down to earth. Offered & explained what the offers were. I also visited the showroom at the Ford dealership & used car dealership. ALL who were involved were attentive, answering questions I ask. Actually, a place I wouldn't mind working! ;-) Best to all.. Randy A Carlisle 2014 GT 5.0 Mustang. More

Lost a Customer with 3 Fords Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared Never going back..got extended warranty letter in May..took vehicle in but no repair done because they could not find issue as wrench code was cleared so was advised to return when wrench showed back on instrument cluster. Vehicle was hardly driven as my husband got laid off and then in September he had foot surgery resulting in no driving for 2 months due to complications....Decided to drive again and wrench returned that same day Monday Dec 2 which was 3 days past the deadline on the extended warranty letter expiration. Dealership would not help even though we were there previously.....FORD customer service would not help even after a case was created for assistance...we will never return - so upset....and the icing on the cake was I had to pay 139.00 for them to look at it. More

Always good service. I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received I have never had a bad experience anytime I have gone to Waxahachie Ford. From routine oil changes to needing a problem checked out, I have received prompt and courteous service. I highly recommend Waxahachie Ford to anyone either needing service or in the market to purchase a new car. More

Experience Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOK Dealing with Russell Casey Dustin STILL WATING FOR MY CONTRACT FROM DUSTIN CALLED HIM SEVERAL TIMES LEFT MESSAGE NO CALL BACK . ALSO SPOKE TO CASE ABOUT MY CONTRACT AN A MISSING HEAD REST THAT I WANT TO PICK UP WITH MY TAGS . CAINT GET RESPONSE FROM RUSSELL . ALSO WAS TOLD BY RUSSELL WHEN I PURCHASED THIS EXPLORER IT WAS EQUIPPED WITH A RECIVER HITCH BUT IT WAS NOT NOW I HAVE TO PAY TO HAVE ONE INSTALLED WAS TOLD BY CASEY THE DEALER WOULD CHARGE $1500 TO INSTALL ONE I REALLY NEED A HITCH TO PULL MY TRAILER WITH . SO HOW SATIFIED I AM WITH YOUR DEALERSHIP ? I WILL WAIT 1 MORE WEEK FOR MY CONTRACT THEN ILL BRING THIS EXPLORER BACK TO YOUR LOT .Every time I call I get a voicemail . More