Waxahachie Ford

Thank you After recent auto accident which totaled my vehicle the sales man Radfiord P. and personal at this dealership went out of their way, to work with me After recent auto accident which totaled my vehicle the sales man Radfiord P. and personal at this dealership went out of their way, to work with me and find me the right vehicle and the right financing for me. Also, a recent recall on my vehicle was fixed properly and courteously with no need for an appointment the C. J. ( service personnel) were excellent. Overall great experience. Thank you very much! More

Service Charlie Lewis is the man to go to , for any car/ truck service. He’s always happy to help as best he can and leave us more than satisfied every time. Charlie Lewis is the man to go to , for any car/ truck service. He’s always happy to help as best he can and leave us more than satisfied every time. He is awesome. More

Good service I brought my Mustang in at 8:45am for a scheduled appointment to replace passenger side air bag. Service advisor Stanley Jaglowsky was friendly and in I brought my Mustang in at 8:45am for a scheduled appointment to replace passenger side air bag. Service advisor Stanley Jaglowsky was friendly and informative. He said I would have my car back before 12:00 and he was true to his word. We picked it up around 11:00 that same day. More

Excessive Road Noise An incident in which the left front and rear tire struck a curb aggressively. Initial repairs made by another service center. Excessive road or tire An incident in which the left front and rear tire struck a curb aggressively. Initial repairs made by another service center. Excessive road or tire noise after the initial repair. I have dealt with a number of service centers through 26 automobiles over the last 65 years. Waxahachie Ford corrected the problem with excellent results. Every person I dealt with in the service department were very knowledgeable. They knew their job,well trained and were extremely helpful ; Kept me advised of the progress. David DeLeon went beyond his need and called me from his home to advise me after he failed to get an answer on my voice mail. I would rate the service and results as the finest I have ever experienced. Thank you very much. All future service will be accomplished at your service center. gs More

Auto Sales 2018 The dealership is near my home and the people are great people to deal with. Orlando Martinez is my salesperson very up to date on the explorer tha The dealership is near my home and the people are great people to deal with. Orlando Martinez is my salesperson very up to date on the explorer that I lease, Dustin Hambrick was the finance Mgr. was very helpful. More

Oil change Went in for a oil change and Cameron Dean was so helpful. Got it done in a timely manner. He informed me of a marker light that was out. That I was n Went in for a oil change and Cameron Dean was so helpful. Got it done in a timely manner. He informed me of a marker light that was out. That I was not Aware of. More

Extra Mile! Just purchased my 7th vehicle from Waxahachie Ford over the past 24 years. They really went the Extra mile finding exactly what I wanted 500 miles aw Just purchased my 7th vehicle from Waxahachie Ford over the past 24 years. They really went the Extra mile finding exactly what I wanted 500 miles away! Within 2 days, they had it on the lot and gave me a great deal! More

good service I had a very good and fast service.I am satisfy with the work they had done on my car.I will always use their service. I had a very good and fast service.I am satisfy with the work they had done on my car.I will always use their service. More

.buying new truck Great experience fast and easy. All sales and service finance management at delivery top notch. Best experience ever at buying a new truck. Would do i Great experience fast and easy. All sales and service finance management at delivery top notch. Best experience ever at buying a new truck. Would do it again in a heart beat . Best of all their in my home town. Service department is also great all my vehicles go to Waxahachie Ford nowhere else Stan is wonderful More

Clueless My Ford F-150 was hit by lightning and I took it to this local dealership for repairs, which were mostly electrical. It is now well over 2 months late My Ford F-150 was hit by lightning and I took it to this local dealership for repairs, which were mostly electrical. It is now well over 2 months later and my truck is still not repaired. Oh, I’ve picked it up 3 times from them, supposedly completely repaired, but it still is not running. I got almost 3 miles from the dealership before it stalled and died exactly like the two previous times that I picked it up. Customer service is horrible. When you call to talk to, the service reps, service managers and the “head” of service you usually get voice mail and many times the voice mail boxes are full. It doesn’t matter much because you seldom get a call back when you leave a message. I’ve given up. I’ll go somewhere else and you should too. It is laughable that they call what they have a “service” department. More