Way Scarff Ford in Auburn

Francisco is the guy you want to go see. He really helped us out and got us the best deal! He really helped us out and got us the best deal! More

Francisco was a pleasure to work with. I truly appreciate his professionalism and patience while assisting me with my purchase. I will recommend all my friends to call Francisco when looki I truly appreciate his professionalism and patience while assisting me with my purchase. I will recommend all my friends to call Francisco when looking for their next car or truck purchase. Shelly in finance is an expert in her field, and made it a fun and stress free process. Thank you again, you made my truck buying experience wonderful. More

Very pleasant and professional staff. I had one of my best car buying experiences here at this Dealership. Thank you Nick for helping me find the right truck! I had one of my best car buying experiences here at this Dealership. Thank you Nick for helping me find the right truck! More

I felt cared about as an individual. Everyone was very kind and attentive. Pleasant experience Everyone was very kind and attentive. Pleasant experience More

Mike was incredibly helpful when it came time to upgrade our car. He listened to my list of needs and gave me options to choose from. Definitely went above and beyond when it comes to customer service! our car. He listened to my list of needs and gave me options to choose from. Definitely went above and beyond when it comes to customer service! More

Mike made the process of selling our vehicle so easy. It only took about 30 minutes and I walked out with a check! It only took about 30 minutes and I walked out with a check! More

I hate buying cars, but Mike Furlong made it easy and fun. I will definitely be back next time I need a vehicle. fun. I will definitely be back next time I need a vehicle. More

My salesman Francisco was incredibly helpful and kind while I was looking to buy my first car. He made the whole process a whole lot less stressful and I was able to walk out today with a car! while I was looking to buy my first car. He made the whole process a whole lot less stressful and I was able to walk out today with a car! More

The Maverick ordering process was nearly as smooth as it could have been (though we have little to compare to since we have never done this before). Francisco was friendly, helpful and as accommodating as t could have been (though we have little to compare to since we have never done this before). Francisco was friendly, helpful and as accommodating as the process within he had to operate would allow. The only glitch in the process itself was the need for Francisco to have to go off to the manager in another office to get pricing information for options/packages. Why was that information not available directly to him? (And for that matter, why was/is current info not available on ford.com?). It is for this reason I have rated “Customer Service” below as four out of five. It is the whole sales process that needs to be improved, not the actions of the fellow who is stuck between the customer on the sales floor and someone in an office elsewhere. It is good that this dealership is selling customer-ordered vehicles (including the Maverick) at $500 off MSRP….which is a contrast to what I have heard about other dealers. I have adjusted the “price” rating below to reflect this. Now we wait to see how long it takes for Ford to actually produce the vehicle….and then how the dealership handles their end once it is shipped — if it is shipped. And after that, hopefully only for routine maintenance, we will see how the service department fares. More

I ordered a maverick with Way Scarff Ford. I worked with Francisco to set up my order, and the time from first contact to an order confirmation from Ford was about three hours. Entire process I worked with Francisco to set up my order, and the time from first contact to an order confirmation from Ford was about three hours. Entire process was done remotely as well. Excellent service overall. More