Way Scarff Ford in Auburn

Way Scarff cares I have been buying from them for over 20 years now, not once have they ever let me down as a customer. They are the only dealership I let work on any I have been buying from them for over 20 years now, not once have they ever let me down as a customer. They are the only dealership I let work on any of my vehicles. If you have tried the rest and are happy then you should try the best and be happier. Joel Smith More

2020 RAPTOR PURCHASE Came in with my wife to look at purchasing a 2019 Raptor. They didn't have any and we were able to special order a 2020. One of the coolest experien Came in with my wife to look at purchasing a 2019 Raptor. They didn't have any and we were able to special order a 2020. One of the coolest experiences I have ever had to be able to pick and choose every option we did and did not want. Mike Lund helped me thru the whole process and was very helpful. From the ordering process all the way through the finance dept. everything was a A++ moment for us. Thank you Way Scarff Ford team for making it a memorable moment I wont forget. More

Would recommend! Bought a new mustang from these guys. Weren’t pushy at all and had no problem checking out all my options. Looked, test drove, and got all paperwork done in two hours. Weren’t pushy at all and had no problem checking out all my options. Looked, test drove, and got all paperwork done in two hours. More

Sales manager was inappropriate After purchasing a car from a sales associate the sales manager at Had the nerve to call me an idiot very poor customer service on his part After purchasing a car from a sales associate the sales manager at Had the nerve to call me an idiot very poor customer service on his part More

Unhappy I had been shopping for a new car for a year. Took my time to figure out what I wanted. I found a Ford Edge at Scarff. Took it for a drive and it had I had been shopping for a new car for a year. Took my time to figure out what I wanted. I found a Ford Edge at Scarff. Took it for a drive and it had a little bit of a shimmy in the front end,figured the tires were cold. Decided to go ahead and get the Edge. I drove it for 24 hours and knew this wasnt the car for me. The shimmy was worst in that time. Turned out that they sold the car with three out of balance wheels. Apparently in the state of Washington you cannot return a car,you return a refrigerator, but not a car! They didnt even try to make me happy by trying a different car....buyer beware. Now,I'm stuck with a car I dont like. Good luck with the used cars here. More

Transmission crapped out after less than a year I bought a Fiesta there, transmission crapped out after less than a year. Got the run around for over an hour on the phone with them. It is still unde I bought a Fiesta there, transmission crapped out after less than a year. Got the run around for over an hour on the phone with them. It is still under warranty. Their reply, “drive it in and we will be able to look at it in about 2 weeks.” Also, “we have no loaners for you. You’ll have to just figure it out. We can give you the number to a rental car company.” How am I supposed to drive my car there when the transmission is out...? More

Family owned customer for life treatment No pressure just got the information ? wanted so I could make the right decision thanks again Way Scarff ford. Knowledgeable about the products and wi No pressure just got the information ? wanted so I could make the right decision thanks again Way Scarff ford. Knowledgeable about the products and willing to pay attention to my needs I wasn't very comfortable but by the time I left I was very happy with my choice to shop here. More

Buyer Beware I bought a used FORD from Way Scarff awhile ago. The salesperson was not familiar with the vehicle. After I purchased the car I was told there w I bought a used FORD from Way Scarff awhile ago. The salesperson was not familiar with the vehicle. After I purchased the car I was told there was only ONE set of keys and no they wouldn't get me another. That was all they had. I paid over $300 for a second key--at another dealer needless to say. The sim card for the Navigation was missing and I had to call them and then wait for them to mail the card. The car had some service bulletins to be corrected and the dealer hadn't bothered to do them. I asked them to touch up a couple of spots on the paint and they did a marginal job. Took multiple calls to get them to mail the license plate to me. They wanted to charge $1700 for an extended warranty. Another FORD dealer in the Midwest had the same one online for $650. This was the first domestic car (other than a pickup) I had purchased since 1990. My experience was not encouraging. It is easy to see why Tesla's model of sales and service has been so successful (except of course in states where the auto dealers have lobbied against Tesla's sales model). So, Caveat Emptor! More

A deer in headlights Bough a car end of October after lots of research and had concerns right out of the gate. (Drove back without a headlight)car noise concerns.. Car wen Bough a car end of October after lots of research and had concerns right out of the gate. (Drove back without a headlight)car noise concerns.. Car went back for inspection of engine noise and when I called a few times no one could establish the car was even on the lot.. As a single mom working full time I'm truly disappointed today to find that scraff had not returned the full amt of cx. Extended warranty that I felt pressured into buying at time of purchase. . More

Focus nightmare I recently bought a new 2014 Ford Focus thru this dealer noticed that it seemed to shift weird but the salesman, Robert, said it was supposed to be an I recently bought a new 2014 Ford Focus thru this dealer noticed that it seemed to shift weird but the salesman, Robert, said it was supposed to be an automatic that works like a stick and you just need to drive it for about 1500 miles so it can learn your driving style. What a joke at about 2000 miles I took it in for the shuddering and poor shifting and was given a two page handout describing these problems and basically told this is just the way it is and there is nothing they can do about it. The service people admit Ford knows there is a problem with the 6 speed automatic and are trying to fix it thru software updates with another one due in October. It would have been nice to have seen this handout before I bought. Basically I feel like They knowingly sold me a lemon and really don't care about the customer and will say anything to make a sale More