Wayne Akers Ford - Service Center

It was my first first time in the service Department and averything was nice and professional averything was nice and professional More

If I could give a negative star rating I would. Don’t lie to your customers. Honesty goes a long way, especially when you make a mistake. 3 hours for an oil change and rotate. Advisor led to me and told me to your customers. Honesty goes a long way, especially when you make a mistake. 3 hours for an oil change and rotate. Advisor led to me and told me that he patched a tire for free. Lube tech didn’t even check the tire. Manager took care of it in the end, but I am disappointed with the service. Not going back. 5 year customer. More

Unpublished price hikes, courtesy van driver was M I A, car had greasy hand prints all over it and the steering wheel was greasy. Had to take it straight to the car wash. The service was completed and it t car had greasy hand prints all over it and the steering wheel was greasy. Had to take it straight to the car wash. The service was completed and it took over twenty minutes to get the paperwork to the cashier...I could go on! Probably the last time I take my Ford to the dealership for service. Oh, and my rear camera has a glitch, and they wanted 150 just to look at it More

Good service, good service, good service, good service Good service, good service, good service, good service good service good service good service good service Good service, good service, good service, good service good service good service good service good service More

good service from technical assistant , He was always attentive to my questions, he is also bilingual and can provide a complete service without limitations to his clients, I am very satisfied with your attentive to my questions, he is also bilingual and can provide a complete service without limitations to his clients, I am very satisfied with your attention, very professional … More

BEN is the best service manager in the world! Ben always gives 200+ percent and I TRUST his knowledge above all. I never hesitate to put my vehicles in BEN'S hands at Wayne Akers Ford and know I can depend gives 200+ percent and I TRUST his knowledge above all. I never hesitate to put my vehicles in BEN'S hands at Wayne Akers Ford and know I can depend 100% of the level of service to meet my vehicles needs! More

Was a very bad service, I wasted a two hours and twenty minutes for a change oil service, the service was done and nobody let me now, I was asking about that and nobody now, minutes for a change oil service, the service was done and nobody let me now, I was asking about that and nobody now, More

Brought my car in for service and recall notification I was told that it shout be with 3 hrs, was not given a call to notify me about keeping my car over night and as such I had to miss work 1000/day..... was told that it shout be with 3 hrs, was not given a call to notify me about keeping my car over night and as such I had to miss work 1000/day..... got a call the next day that my vehicle is ready and when I picked it up no sticker to tell me when is my next oil change. More

I brought my car in for an oil change, breaks, and some Warrenty repairs. I had an 8am appt with an advisor. I was called at 4pm and informed that my car was not ready and needed to be kept over night. I Warrenty repairs. I had an 8am appt with an advisor. I was called at 4pm and informed that my car was not ready and needed to be kept over night. I was told if I could get to the dealership by 4:30pm, I would be able to get a rental car, as my repairs were covered under my Warrenty. I was not able to make it by that time, so I didn't get a rental. The next day, after some phone tag, I was told at about 3 pm what needed to be done with my car. I was then told that everything I needed. (Break pads, new rotors, control arms) were back ordered. I asked if I could get a rental, and was told no, because everything is backordered, there is no telling when the parts could come in. I don't understand why it took so long to tell me the job could not be done, there was no reason to keep my car overnight. The whole experience just seemed disorganized. The oil change was 79.99. The invoice mentioned some labor on my breaks, even though i was told they were not serviced. More

The service was good, and they give me a little discount for and insignificant detail. for and insignificant detail. More