Wayne Akers Ford - Service Center

I love my advisor Danielle she’s very nice and informative she give me update frequently as my car was being repaired for a month informative she give me update frequently as my car was being repaired for a month More

I go to Wayne Akers because of BEN BUCHNAN, Service Rep. He has been servicing my cars for more than 18 years. Where Ben goes, I go. He has been servicing my cars for more than 18 years. Where Ben goes, I go. More

I contacted the dealer before I made my appointment to verify the parts were in stock, Edriz was very helpful in verifying that for me. When I arrived for my appointment Frank checked me in promptly. verify the parts were in stock, Edriz was very helpful in verifying that for me. When I arrived for my appointment Frank checked me in promptly. The work was done right and well within the timeframe they promised. Overall it was a pleasant experience, especially compared to some of the other service shops I have been to recently. More

I thought I was bringing my truck to a better dealer to get some work done but I guess not. I live in loxahatchee. Still waiting for a phone call to get truck finished. My truck is under warranty and I cou get some work done but I guess not. I live in loxahatchee. Still waiting for a phone call to get truck finished. My truck is under warranty and I couldn’t even get a rental. More

Had to wait a bit because there was no one to greet you in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. More

I had an appointment. I was greeted an processed in a timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. More

I bought the service plan. It was easy to get a reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. More

Excellent service I really appreciate it..Mariel is Excellent service I really appreciate it.. Mariel is wonderful super professional and so dedicated to every detail… thanks I definitely come back for Excellent service I really appreciate it.. Mariel is wonderful super professional and so dedicated to every detail… thanks I definitely come back for my future service More

Did not receive call back on my vehicle in a timely manner. Nobody ever wants to answer the phones at the service department. Customer service lady not pleasant or helpful. Didn’t want to let me sign manner. Nobody ever wants to answer the phones at the service department. Customer service lady not pleasant or helpful. Didn’t want to let me sign up for shuttle. Really made me feel un welcome when it’s her job to be that welcoming person. More

I had a terrible experience with them 6 months ago, and they gave me a free oil change. I wasn't going to ever use them again but I had a screw in my tire and they're right near my house so I brought my c they gave me a free oil change. I wasn't going to ever use them again but I had a screw in my tire and they're right near my house so I brought my car in for a tire patch and oil change. When I went to pick it up there was a 5 or 6 inch white line on the driver door rocker panel that wasn't there before. I called the agent over and he wiped it off (it appeared to be compound) revealing a large gash in the rocker. The agent (John) refused to give his last name and the manager Lenny was too busy to come over. After I called the sheriff and they arrived, Lenny found time and he denied they had anything to do with it and wouldn't fix it. And get this, THEY TOLD THE DEPUTIES THAT WAYNE AKERS HAS NO SECURITY or VIDEO CAMERAS!!!! The ones that you see they assert are all broken. Obviously a video would have shown no large white line with me driving in, and then a white line magically appearing upon return, possibly a camera in the bay would show how the damage occurred. Does a multimillion dollar car dealer really have no cameras anywhere? Give me a break. They damaged my car and refused to repair it even though they have their own body shop. I wouldn't have noticed the damage if someone hadn't tried to buff it out with compound and forgot to wipe all of it off, or whatever the white line was hadn't been so noticeable. Highly disreputable and incapable shop. More