Wayne County Ford

Called service dept two weeks ago on recalled notice asked them if they parts. They confirmed yes set a appointment too leave the truck for day few hours later called me they had to order parts. After t asked them if they parts. They confirmed yes set a appointment too leave the truck for day few hours later called me they had to order parts. After talking to service manager he didn't care I had come back for repairs. Call Ford filed a complaint about poor service More

What a nightmare for me. I went to Wayne County Ford. December 2022 Wayne County Ford did an all around brake job on my 2013 Ford F-150. Apparently it was not a complete job I went to Wayne County Ford. December 2022 Wayne County Ford did an all around brake job on my 2013 Ford F-150. Apparently it was not a complete job even though they charge me a lot of money. I use the vehicle rarely on occasion around town and I never noticed any issues until I went on the highway and I started to feel a vibration and I had to pull over. After walking around the vehicle trying to figure out what’s causing it I realize a lot of heat coming from the left side front wheel. I immediately took the vehicle to a local shop and avoided going back to Ford. The shop told me that the caliper is sticking causing the vibration and heat. The shops told me that Ford did not change the caliper on that side but did the The opposite side. The shop told me they normally change calipers in pairs and that should’ve been done by Ford. They believe Ford was trying to save me money but instead it costing me more money. Ford had no problem putting in a rotor and new pads but failed to do the caliper. It ended up costing me more than $300 to replace the pads-all over again and to have a new caliper put in. Time will tell if it created any damage to the rotor hopefully there are not warped. The shop gave me Fords pads back in case I wanted to show any kind of proof should it come up in the future. What a nightmare thanks to Wayne County Ford in Honesdale. More

There work is not good I've paid more than once to fix same thing. same thing. More

Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive the Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn’t add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market. More

I went to Wayne Ford to purchase an F150; the sticker said $43,370. The quote from Wayne Ford added a $5,000 “market adjustment” and the quote for my trade was $2,000 below any other dealer making the ‘d said $43,370. The quote from Wayne Ford added a $5,000 “market adjustment” and the quote for my trade was $2,000 below any other dealer making the ‘deal’ $7,000 more than it should be. When this was pointed out I was told that’s the way it is. That is basic, unabashed greed. Put one price on the vehicle then add 12% because you think you can. Not my way of doing business. More

Super responsive and very clear on what options were available and what they could offer. Follow up was great. available and what they could offer. Follow up was great. More

Would not recommend. They caused damage to my husbands truck, putting on parts incorrectly. They also ordered the wrong parts for him and don’t respond when my husband calls or goes in to correct the prob truck, putting on parts incorrectly. They also ordered the wrong parts for him and don’t respond when my husband calls or goes in to correct the problem. We reported them for fraudulent billing for billing my husband for things they never did and parts he never received. The service manager is awful and does not return calls, does not respond and offers no assistance at resolving the issue. We are getting a lawyer over this issue. My husband purchased many vehicles there and because of the service department would never give them his business again. Terrible management and even worse customer service. More