Webb Chevy Plainfield

I bought a chevy equinox I bought a 2016 Chevy Equinox . Robert Martinez.did a great job with the sale of the car.we gave him our price range. He gave us 4 Equinoxes to test d I bought a 2016 Chevy Equinox . Robert Martinez.did a great job with the sale of the car.we gave him our price range. He gave us 4 Equinoxes to test drive. All with different options. We bought one, he took time to walk us through and explain the entire car to us. Great experience. More

Lost a sale and customer for life I had my 2008 Saturn towed in on a Monday because it was experiencing what seemed to be a transmission issue. Later that day I got a call from Chris I had my 2008 Saturn towed in on a Monday because it was experiencing what seemed to be a transmission issue. Later that day I got a call from Chris in Service advising that there were multiple warnings being issued and that it would likely cost in excess of what I was willing to spend to repair. I advised that I didn’t want to do the repairs but might be interested in purchasing a new vehicle and to have a salesman contact me with a possible trade-in allowance and to discuss my options for a new vehicle. By 7pm that day I hadn’t heard from any sales people so I called back and asked again to discuss my situation with a salesman. Fast forward to Thursday and I still hadn’t heard from anyone at the dealership so I called service to ask what I owed so I could pick up my car and have it turned over to a junk car dealer. I also mentioned that I still had not heard from a sales person but at that point it was too late as I had already made a deal to purchase a new 2018 vehicle elsewhere. I’d like to say that your dealership most likely lost a sale simply because nobody felt it was necessary to call me back. I am extremely disappointed in their customer service, or rather the lack of customer service that I received. I will not be returning to the dealership for my future service needs on my 2011 Camaro. More

Worst dealer ever !! My son went into Webb Chevy to test drive a truck they advertised on-line. No-one came out until I got there . 10 mins later. We went on a drive and My son went into Webb Chevy to test drive a truck they advertised on-line. No-one came out until I got there . 10 mins later. We went on a drive and my son liked the truck. We agreed on the price of the truck and the price of the trade-in. Then waited 2 hrs. to get into the finance guy. Then they added 1 thousand dollars to the price of the truck and tried to hide it. When I asked about the price change they said it was for a special interior treatment( TOTAL B.S.) they do to all of their vehicles.(never discussed prior to this !) I told them the deal was off!! Then they tried to tell me they would give me the treatment at dealer cost because it was already applied. I told them we were leaving and then they removed the 1 thousand Dollar add. The only reason my son bought the truck from Webb Chevy is because it had low miles and he was looking fro a long time. We will never purchase anything from Webb Ever!! More

You'd think they'd prepare for a recall My mom's 2017 Spark had a recall. We were given a date when they would start taking appointments, and we made one. That was July 24. It is now August My mom's 2017 Spark had a recall. We were given a date when they would start taking appointments, and we made one. That was July 24. It is now August 8, and they still aren't done with it. They didn't order the parts ahead of time, then they broke something when they finally got the parts, and now there is a mechanic's strike, so they can't fix what they broke. Total incompetence. I liked the sales experience; the service department, however, has convinced me that I will never buy a car from there again. More

Unprofessional When we walked in early evening, it was a ghost town. And we soon realized why. Gee, was the first employee to greet us. We discussed my interest and When we walked in early evening, it was a ghost town. And we soon realized why. Gee, was the first employee to greet us. We discussed my interest and he showed us the lot of what is availible. There were 3 cars to my interest. None the color i preferred. He asked whoch of the three i liked the best and he was "working" numbers on that one "because they want to sell whats on their lot before looking elsewhere" fine. He brought us the first offer and said "lets cut to the chase" this number was rediculous. They didnt want to budge mutch after that.. i was approved but ended up walking away and purchasing the same vehicle but in the color i wanted at a different dealer in the area, for a MUCH better price. More

Dishonest,mischievous, and misleading We went through TrueCar and received a call back from Nickoleta Kastros in the internet department. Everything seemed like it was fine. They ran cred We went through TrueCar and received a call back from Nickoleta Kastros in the internet department. Everything seemed like it was fine. They ran credit online and told us we were approved and a dealer trade would be done. We were asked to come in and finish the paperwork. Unfortunately, we had to reschedule but we called back to make sure all was ready and done. We found out they never ran credit, we were not pre-qualified and they didn't know anything about a dealer trade to get the car we showed interested. We spoke with Frank, the manager and he was as ignorant and misleading as the internet Department. Please beware, if you are going to these people. They are dishonest and definitely what people think of, when they think of a used car salesman. More

I am a first time buyer When I can into the dealership my salesman was very polite. We sat and talked and I said I wanted a camero. He had this strange look as if I wasn't ca When I can into the dealership my salesman was very polite. We sat and talked and I said I wanted a camero. He had this strange look as if I wasn't capable of having a camero. He kept leaving me to go talk to some guy behind a glass window, Which I met him and he looked ever so creepy. I should have took the hint but I needed a car. Then the second day I came up there I test drive a completely different car which I didn't want. But again I needed a car so I kept quiet. I was told I was approved and that the finance company will be calling me to verify all of my information. They had me sign all my paperwork. And that day I drove off the lot. Two months later here I am with no car and a headache. They got me. They stole my car. They lied to me. And my credit score has dropped and I have 23 inquiries on my credit report as well. I found out the dealership was constantly running my credit all the time I had the car. Hopefully I can get my money back from them with no issues. I'll never go into their business again. More

Sales not bad, service department was awful In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appoi In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appointment, it is always a week or two in advance. A loaner vehicle or a shuttle ride is never offered. When waiting for an oil change, it is always a couple hours. They do not run a vin status on your vehicle when you come in for service so if your vehicle should have a recall, you would need to do the research yourself and call for an appointment. I was just very disappointed on the treatment from the service department compared to the treatment received when purchasing a vehicle. Just a real sense of not caring. I would definitely recommend looking for a dealership with higher service ratings. More

Excellent Customer Service I had a wonderful car buying experience at Webb Chevrolet in Plainfield, Il. The gentleman that helped me was a man by the name of Brenton Kurtyak. In I had a wonderful car buying experience at Webb Chevrolet in Plainfield, Il. The gentleman that helped me was a man by the name of Brenton Kurtyak. In fact I would hesitate to call him a car salesman because he was more like a friend than a salesman. He easily guided me through the entire process and never was he pushy. And furthermore, he continued to check up on me after the sale to ensure that I was happy with my purchase. Any question that I may have, he is more than happy to find the answer for me. I would highly recommend Webb Chevrolet and in particular, Brenton Kurtyak to anyone interested in purchasing a new or used vehicle. Thank you. More

Great salesman, but poor business ethics Let me begin with saying this - I have purchased more than 15 cars over the years, mostly from used car dealers. This has been, by far, the worst deal Let me begin with saying this - I have purchased more than 15 cars over the years, mostly from used car dealers. This has been, by far, the worst dealer experience I have ever had in my life. In November 2015, after a few weeks of searching for a black 2012 Ford Fusion Sport AWD, I received an alert that one had come up for sale locally. I called Webb Chevrolet in Plainfield, IL and scheduled a visit to come look at the car. I had done business with Packey Webb Ford in Downers Grove, IL in the past and it was a good experience, so I figure why would it be any different at one of their other dealerships? The test drive went great, the car seemed mechanically sound, the entire purchasing process was pleasant, my salesman Jim C. was great, and the staff even stayed late after they closed in order to complete the deal and let me take the car home that night. I was happy to have found the exact car I had been looking for and thought I had found another quality dealership to do business with. On the way home, I was able to get out on the open highway. As soon as I hit 55mph, I felt a noticeable vibration which I figured was probably just an out-of-balance tire. When I got home and looked at the car in my garage under the lights, I found that the passenger side ground effect was missing. These aren't deal-breakers and I figured I'll call the dealer in the morning and we'll figure something out since I just bought the car. I called the next morning, talked to my salesman, and he took down my issues so he could discuss with Jason, the used car manager. A couple days go by and Jim C. and I sync back up. I'm told that Jason insisted that the side skirt was definitely on the car when they had it on their lot and that it must have fallen off on my way home and that it will not be covered by the dealership. Now if you know anything about these cars, you know that these side skirts are both bolted and affixed by double-sided tape. I highly doubt one would fall off unless I loaned my car to the Duke brothers, I mean I simply drove the car home 20 miles on an interstate. I decided to ask if they could produce the pictures that they used in their ad online so we could look at them together to figure out what happened. I was told the pictures had been deleted since the car had been sold. I find that unlikely since it had only been about 3 days since purchase, but I don't work for Webb Chevrolet, nor do I know of their network storage retention policies. Sensing the defensive stance that the dealership was taking, I decided to move on and go ahead and purchase a new side skirt and have it installed. The vibration was the next item to address and on the surface, it should have been the simplest issue to fix. I took the car in to get my tires balanced and had an alignment performed for good measure thinking this would fix the vibration. I drive off only to find that the vibration is still there. My next step was to schedule an appointment with my regular Ford dealer, Haggerty Ford in West Chicago, IL. In addition to the vibration that I needed them to diagnose, I had noticed that the car struggled to gain traction during the 1st snow of the year a couple of weeks prior so I asked them to take a look at that as well. Only the front wheels seemed to be spinning and the AWD system never seemed to engage. Upon inspection, the technicians found that the AWD system was completely inoperable and looked like it had possibly been towed on a dolly at some point. Since it is an AWD car, it is known that you must use a flatbed for towing. Had it been snowing out when I test drove, I would have noticed this, but it wasn't so I didn't. When they road force balanced my wheels, they found that both of the rear wheels on my car were slightly bent, which is what was causing the vibration. It has been quite a journey, but two new wheels, a new painted side skirt, and basically a brand new AWD system later, my car is finally back to 100% where it should have been before it was placed on Webb Chevrolet's used car lot in the first place. Thankfully, the factory powertrain warranty will cover the AWD system, but the bent wheels and missing side skirt, of course, were not covered by the warranty. Still, through all of this, I wanted to give the folks over at Webb the chance to make an effort to salvage the relationship. I talked to Jim C. at least four times on the phone, requested the used car manager, Jason A., call me to discuss the situation, and even emailed the sales director, Jackie W., three times. No one was interested in helping me out except for Jim C. Unfortunately, he's just the salesman and was not able to do much for me, which is understandable. If the management is willing to let a repeat customer walk away over a mere $1900 (cost for 2 wheels, the new painted side skirt, the tire balance, and the alignment), then I simply cannot recommend anyone do business with this dealership. More