We reached out to a sales person, was honest upfront.
Also asked if it would be better to do application online, because we live in Gary, IN. Said better to come in so you all could do an appraisal of ou
Also asked if it would be better to do application online, because we live in Gary, IN. Said better to come in so you all could do an appraisal of our car. We came in, because we were interested in the 2020 Acadia AT4. Think it was $29k. Online, you offered $7500 for the trade in, prior to even adding amenities. We owe $8600. We were also upfront about our credit as well, yet still encouraged to come in. Now your dealership offered us $6500 as a trade in. Literally, didn't drive it, just looked, took the mileage, and walah. Said that you'd have to put at least put 2 grand in to the car to fix it. We know the resale value of the car is high. We expected to be low balled, but this was ridiculous. Then we asked the salesperson isn't a 2020 Acadia AT4 new enough to bury negative equity in. He said no. Now if y'all had cars with rebates that would be different, and the car was a manager's special, meaning your dealership was ready to sell the vehicle, because of whatever!! So to receive an email from the general sales manager saying that customers are not just numbers, yeah that's a lie. If offered even the $7500, that would leave $1000 in negative equity. Those numbers could have definitely worked out, even if our payment went up $100. Asking for 30% down with a trade-in was also a smack in the face.