Webb Chevy - Service Center

Satisfied customer After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired and purchased a new Malibu. Webb Chevy in Oak Lawn not only met, but exceeded my needs. Thank you. More

Kudos to Matt Niewied, the service rep. Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge and sloshing sound, an oil change and tire rotation, et al were performed. More

Great experience. I have one notification as to the engine light staying on. Should I be concerned or not. That was one of the reasons I requested the repairs as to t I have one notification as to the engine light staying on. Should I be concerned or not. That was one of the reasons I requested the repairs as to the lights staying on. Is this a problem that needs looking into? All of the other lights are not staying on, only the engine lights. I don't need a car without an engine. I really don't know how to rate the total service my engine light is still staying on. This is disturbing to me. I chose to get repairs versus purchasing a new car with years of payments and insurance tripling in price. This was more convenient for me. Plus, I purchased this car in 2008 and if I had not let my son drive it, it would have been in better shape. He hasn't bought a car yet, so I saw no sense in purchasing another car to be destroyed. Thanks for your great services. More

Great Customer Service . I had my car towed, diagnosed, and repaired within 4 hours and the customer service was great. Joseph Lamer was very helpful in guiding the repair. Th I had my car towed, diagnosed, and repaired within 4 hours and the customer service was great. Joseph Lamer was very helpful in guiding the repair. The car is running great! More

The Worse Customer Service!!! I needed replacement of keyless remote 12 days after the warrenty ended. Manager refused to speak with me. Paid $200 to replace it once again. I needed replacement of keyless remote 12 days after the warrenty ended. Manager refused to speak with me. Paid $200 to replace it once again. More

I bought my Chevy Equinox new in 2011. After that, I have had nothing but problems from this dealership. My car broke down 3 times within a month with less than 20, 000 miles on it. The first two times, they had nothing but problems from this dealership. My car broke down 3 times within a month with less than 20, 000 miles on it. The first two times, they assured me that they had fixed the problem. Only to find out that they had lied. The part the needed to fix it didn't even exist yet. It was being "redesigned." I found that out after I broke down the last time in the middle of an intersection with my one year old in the car, and had to have it towed!! Nobody from this dealership would return my phone calls, and the last time they kept my car for 22 days!!! After trading in that car with another dealership, I have now been waiting 2 months for them to refund my money for the extended warranty I bought (still my phone calls are being ignored). I would never recommend this dealership to anybody. I can't believe that are still in business. More

I am livid. All that is wrong with General Motors can be summed up by rogue dealers like Webb Chevy. I have never before as an adult been lied to in such a bold face mannor. Repairs that are quoted as 2-3 h summed up by rogue dealers like Webb Chevy. I have never before as an adult been lied to in such a bold face mannor. Repairs that are quoted as 2-3 hours are not even STARTED untill the car has been there twice that long. I, myself, more than once, was told a repair would be completed in an hour or two only to be told after an four hour wait that the parts needed were not there. And then they act like they are doing you a favor! More