Webb Ford

I recently purchased a used vehicle and had an excellent experience with Jeff Cote. From the moment I arrived, Jeff was friendly and welcoming. He showed me the vehicle I came to see, and when it wasn’t qui experience with Jeff Cote. From the moment I arrived, Jeff was friendly and welcoming. He showed me the vehicle I came to see, and when it wasn’t quite right, he quickly brought out two more options. Even after I passed on the first two, he remained patient and never once made me feel rushed or pressured. The third vehicle was the perfect match. Jeff’s no pressure approach and genuine professionalism, full process enjoyable. I’m very happy with my purchase and highly recommend Jeff More

Webb Ford provided great service for me. The service representatives were great to deal with and provided prompt actions to service my vehicle. The service representatives were great to deal with and provided prompt actions to service my vehicle. More

Dealership was clean. Employees were professional and courteous. Steve kept me updated and told me about available discounts. Employees were professional and courteous. Steve kept me updated and told me about available discounts. More

Good service good people the waiting room is kind of small but other than that service was fast and good small but other than that service was fast and good More

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower on Autotrader than on their own website and in-store. When quest I experienced deceptive pricing practices here. Vehicles were listed thousands lower on Autotrader than on their own website and in-store. When questioned, they blamed Autotrader—yet other dealers’ listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven’t bothered to correct this alleged “mistakes”. I also received an “out-the-door” price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don’t be deceptive. There are dealerships that operate with transparency and integrity—this was not one of them. I ultimately purchased elsewhere. Integrity matters. More

Brought my vehicle in for oil change @ 8am. At 9:30 I finally got see whats going on and they cant find my vehicle. Then they find it out side and say, they dont have any room so they are goin At 9:30 I finally got see whats going on and they cant find my vehicle. Then they find it out side and say, they dont have any room so they are going to start on it outside on the ground! I have a meeting @ 10am and definitely not going to make that. I told the guy they should have notified me of this and he literally just brushed me off knowing I cant just leave. The customer service i just received is absolutely crazy. Its now 9:50am and im still sitting in waiting room for A OIL CHANGE. I even purchased this 50k vehicle from this location 2 yrs ago. Highly upsetting and will be looking at different dealership for next company vehicle which is about due. No point in investing into new company vehicle here if this is the type of service im going to receive More

I had a great experience this time with web as in the past. I have bought several vehicles from Webb Ford and each time has been thanks to Kevin Hasselhoff. The service department is supreme thanks to St past. I have bought several vehicles from Webb Ford and each time has been thanks to Kevin Hasselhoff. The service department is supreme thanks to Steve Roe. Kudos to Webb Ford Steve and Kevin. More

Be careful buying used at this place they won’t tell you about preexisting conditions or damage even with an extended warranty they’ll tell you that u have to wait to get any help with a 30,000 dollar vehic about preexisting conditions or damage even with an extended warranty they’ll tell you that u have to wait to get any help with a 30,000 dollar vehicle. Buyers beware!!!! More

I am very disappointed in the experience I had with the Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" of my 2009 F-250. I explained to them my experience when driving between 50-70 miles per hour. They performed their diagnostic, and they told me they test drove the vehicle, and it wasn't technically a " Death Wobble". The truck would just require a wheel alignment, and some axial component replaced to resolve the issue. After said services were completed, they stated that in the future I should have my ABS module and HCU replaced as well but that the violent shaking was resolved. The very next day after picking up the vehicle, the same shaking took place at the same speed range, but more violently (I nearly lost control of my vehicle on the interstate). I returned the truck where they then stated that the shaking was due to the ABS and/or HCU and those needed to be replaced even though it was originally stated that the shaking was resolved and not connected to those parts. I was charged a second time now for this second service with no discounts or restitution after petitioning for it in an effort to get them to honor their work and misdiagnoses of my shaking vehicle. Yesterday, I retrieved my vehicle post HCU replacement, new brakes, rotors, and a new caliper, and the vehicle is still shaking violently when it speeds up to 50--70 mph and drives over any uneven ground. Approx. $5,000 in work later and my vehicle is still shaking in a life-threatening manner. Additionally, there was miscommunication between members of the team the entire time. There was inconsistent information being shared with me about warranty coverage, parts availability, etc. the entire month that my vehicle was back and forth with them. The line stated each time I spoke to a new team member was "I can't speak to what [insert another rep] said to you", as if the goal was to avoid accountability as a business and pretend that each employee is an independent contractor. The lack of cohesion, communication, and accountability through the team was extremely unprofessional and disheartening. I should not have been subject to financially predator tactics from a business that has still yet to correct the initial issue I presented to their establishment for. More

Chris was really helpful. We were able to do the negotiations over the phone and then just had to come in to sign the papers. Really helpful. We were able to do the negotiations over the phone and then just had to come in to sign the papers. Really helpful. More