Webb Ford

On Friday, April 5th, our 2018 Explorer’s battery light came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford Dealer. It happened to be Webb Ford @ 9809 Indianapolis Blvd in Highland, IN. We were within a block of the dealership when the Explorer died. Luckily, we were in a turn lane, with 2 lanes, and did not impede traffic too badly. My girlfriend and another friend walked over to the dealership and was able to get them to dispatch a tow truck quickly. I believe we had the vehicle to the Dealership by 11:00 am. They quickly got it to a service bay and the Tech started the assessment. It was determined to be the alternator belt. They let it run for a while to make there was no other damage. We were done at the Dealership by 1:10 pm. Webb went above and beyond for us, not only for our Explorer, but also to help my girlfriend, who had fell on a sidewalk before the dealership. She ended up breaking a bone in her hand, which would require surgery. The Webb staff helped her get the injury under control; get a courtesy vehicle for her and directions to the closest Emergency Room. They even had one of their staff ride with us to pick up the courtesy car. As I told Steve, our Service Advisor, we were impressed with Webb. With our Ford F350 a few years ago, in July, the Check Engine Light came on outside of Rapid City, SD. We called the closest Ford Dealer, explained all we wanted was to have a Code Scan done, but was told they were too busy and service was booked out until Mid-August. So, needless to say, we weren’t sure what to expect with Webb, especially since it was getting close to noon on a Friday. We left with high regards for everyone who helped her and also our Explorer. Thank you, Webb Ford, for service above and beyond expectations. Sally and Phil Arlington, WI More

Fantastic experience buying a car! Paperwork was ready when we picked up the car - took less than 30 minutes from when we arrived until we drove away in our car. Very professional. Paperwork was ready when we picked up the car - took less than 30 minutes from when we arrived until we drove away in our car. Very professional. More

Sheryl and Kevin were awesome I would recommend they took care of me and my family care of me and my family More

Worked with Chris Perez. Outstanding follow through and attention to detail. Worked with us well. Outstanding follow through and attention to detail. Worked with us well. More

I had just purchased a 2024 mustang, and not even a full day after I bought it I had noticed a chip on the fender next to the wheel well with not even 50 miles on it. After taking it to the dealership for p day after I bought it I had noticed a chip on the fender next to the wheel well with not even 50 miles on it. After taking it to the dealership for paint defects they told me it’s a rock chip and was not covered. All but 2 months later I see bubbling paint that’s breaking open on every wheel well and paint that is cracking and peeling of on the front passenger fender. After informing me that only the one peeling spot on the fender is cover the rest was “not abnormal for cars like that to have bubbling paint on the pinch welds”. After calling ford motor company the dealership then offered to “touch up” the spots that weren’t covered instead of repairing them. All this is present on a car with less then 3k miles and a 2 year ceramic environmental protection coat!! More

Would give a negative 5 if i could. Every time i take my vehicle there for warranty work they try to confuse my wife and charge additional money. BEWARE, it happens every time i am ther Every time i take my vehicle there for warranty work they try to confuse my wife and charge additional money. BEWARE, it happens every time i am there and this is not a coincidence, this is a strategy!!!!!!!!! More

About a year ago, my car was brought back here to the serivce shop because there was problems. Service department called me to let me know that I needed a new engine because the coolant and oil was mixin serivce shop because there was problems. Service department called me to let me know that I needed a new engine because the coolant and oil was mixing with each other. They inform me that it was a manufacturing issue. 3 weeks later, they order a new engine but inform me that they were only going to replace a part of it becuase the engine wasn't contaminated all the way through. Fast forward to now, a few weeks ago I had to take my car in to another ford dealership because my engine was flashing. What a suprise, now I needed a new motor long block becuase coolant was leaking again. Which means, this Ford dealership in Highland, IN did not do something right. But that's when I came to find out that Ford tells them what to fix and not fix to save them money when they should have just repalce the whole engine in the first place. So the reason I'm giving them one star is because of the problem I had to deal with almost a year later again and when they didn't provide me a rental even though when I brought the car from there in 2021, I paid for coverage when things like this ,for example, happens. Even if they didn't have anything available at their site, they could of made arrangements for me because I was without a car for 3 weeks last time. Lastly, I take care of my car. it only has 39,800 miles on it and it's a used 2018. Currently now, it's running but hopefully nothing else majorly goes wrong. More

Everyone with whom we dealt was very friendly and courteous. The paper work on our new truck was ready within a week, which surprised some of our friends who had purchased vehicles at other dealersh courteous. The paper work on our new truck was ready within a week, which surprised some of our friends who had purchased vehicles at other dealerships and had to wait three or four weeks. Thank you to Kevin for explaining all the instruments on the truck. More

I'm not a fan of dealerships because of insane add on fees to the final price. But I must say that Web Ford added on NO add on fees except were required by law. I will purchase my next car from them. fees to the final price. But I must say that Web Ford added on NO add on fees except were required by law. I will purchase my next car from them. More

Very helpful in a time of need when we needed a new work truck. Thanks for the help Kevin truck. Thanks for the help Kevin More