Webb Ford

Better than excellent service from sales to service especially service technician Steve he is the epitome of customer service always satisfied with his service would give 10 stars if possible especially service technician Steve he is the epitome of customer service always satisfied with his service would give 10 stars if possible More

I drove in and was quickly waited on. Came in for oil package service. I was really glad to see the plastic cover on my stirring wheel and gear shift. Especially with this covid-19. Thanks for the quick package service. I was really glad to see the plastic cover on my stirring wheel and gear shift. Especially with this covid-19. Thanks for the quick service. More

Faster service than I expect everytime ALWAYS TAKE CARE OF US If they are busy they will let me know so I can expect a little longer wait but it always comes faster than later They now have ALWAYS TAKE CARE OF US If they are busy they will let me know so I can expect a little longer wait but it always comes faster than later They now have coffee on the showroom floor for customers They let me know everything about our vehicles I enjoy the friendly service and smiles from everyone that works there There are outlets by some of the chairs in case you need to plug up If I forgot my coupon they will still honor it when I get "The Works" which is an oil change etc. Never a problem We buy vehicles from there all of the time and so do my family members Thank you Webb Ford in Highland, IN!!! More

Service was great . I was home in less than an hour. Oil change and check was complete. I love my ford 150 truck. Thank you Susan . I was home in less than an hour. Oil change and check was complete. I love my ford 150 truck. Thank you Susan More

Recall and full service I dropped my car off for a recall that they sent out and needed an oil change with tire rotation, etc. They were very professional and quick. I had I dropped my car off for a recall that they sent out and needed an oil change with tire rotation, etc. They were very professional and quick. I had a ride home thinking it would take longer, but when they called saying it was ready I had no ride back, so they came to pick me up and take me back to get my car. This is the best place that really take care of their customers and their concerns which is why my husband has bought 3 vehicles from them and just waiting for the new bronco to come out and they will be receiving our business again. More

I purchased a 2015 GMC. It has a major oil leak between the motor and transaxel. It has leaked 6+qts of oil in 3 weeks. I purchased an exteded warranty with the vehicle. I have called several time but o the motor and transaxel. It has leaked 6+qts of oil in 3 weeks. I purchased an exteded warranty with the vehicle. I have called several time but only get "run around". The vehicle was shown to me "just cleaned and out of the washbay" so it was impossible to see or detect the problem when I looked at the vehicle to pick it up. I now have a vehicle that has major issues, I can not use the extended warranty I purchased @ the time of purchasing the vehicle (it has not been approved or processed) and they do not seem to be interested in helping me with correcting the situation. More

The worst dealership ever had a as purchase for 6000 broke down the next day and they refused to help me in any way they suck needed the car for doctors appointments they assured me it was a good runnin broke down the next day and they refused to help me in any way they suck needed the car for doctors appointments they assured me it was a good running car More

Maintenance Review I was very pleased with the recent maintenance work that I had done to my 09' Focus. I had the "works package" oil change and wiper blades replaced. T I was very pleased with the recent maintenance work that I had done to my 09' Focus. I had the "works package" oil change and wiper blades replaced. The staff was both attentive to my needs and very efficient with my time and cost. I have never had any issues with my service at Ford. I would recommend them 100%. More

Was charged 135 dollars for basically 5 minutes.My Lincoln was there the third time for remote start that was covered by warranty.This time remote start worked but had to shut off the car to put in ge Lincoln was there the third time for remote start that was covered by warranty.This time remote start worked but had to shut off the car to put in gear and to get defroster. And heater light to come on.Well. the service person talked to the mechanic and she explained to me what I had to do .Not to turn the car off but do a few other things.Well the person that worked on the remote the second time never explained it to me.I have been there twice for my sun roof.First time motor on it not working.Second time when they put the sun roof on. It wasn't working because they put it back on wrong.My car got caught in a rainstorm at work.The interior of my car was soaked by rainwater it stunk like he'll.Paid a hundred dollars for that .Why.As far As I'm concerned.I got charged twice when I shouldn't have.Terrible service.Cant recommend it to anyone.Word of mouth goes along way More

Excellent service They did a great job keeping me informed as to the progress of my vehicle. Work was done in a very timely fashion. I appreciate that very much. They did a great job keeping me informed as to the progress of my vehicle. Work was done in a very timely fashion. I appreciate that very much. More