Webb Ford

I went in for a callback for our 2017 Ford Escape. I found the Service department to be very clean and organized the employees were very courteous and helpful. They had the car back to us when the sai I found the Service department to be very clean and organized the employees were very courteous and helpful. They had the car back to us when the said they would! I would return for service on my vehicle anytime! More

Service Above Expectations Susan my Service Adviser did a wonderful jobs of making sure everything is completely explained, bought in job below original estimate and provided t Susan my Service Adviser did a wonderful jobs of making sure everything is completely explained, bought in job below original estimate and provided transportation drop off & pickup at my home when service was completed within the times period i expected. Outstanding Job! Doug Pint Longtime Web Ford Customer & Owner More

Steve and his people in the service department are the reason I buy Webb Fords and again their service was EXCELLENT! Thank you for another great experience! reason I buy Webb Fords and again their service was EXCELLENT! Thank you for another great experience! More

Quicx; courteous service Visit was about service. Usually in & out. Rates are reasonable. My truck only goes to Webb. Employee who handled my service was great. I will retun. Visit was about service. Usually in & out. Rates are reasonable. My truck only goes to Webb. Employee who handled my service was great. I will retun. More

Unexpected cost Brought my Grand Marquis in for the battery cables to be changed. Had to order the cables a few days before ($240), then $280 to have them installed. Brought my Grand Marquis in for the battery cables to be changed. Had to order the cables a few days before ($240), then $280 to have them installed. OK, it's a 2006 model and the positive cable looked like an octopus on the non battery end, so that wasn't too surprising. The service dept. is first come first served so the 3 and a half hour wait was acceptable. Then, Susan, my service advisor came to me and explained the car wouldn't start because the "Throttle Box Valve" was stuck open and needed to be replaced before the car would start and that would be another $370. Of course the car is 14 years old and anything might need replacing, except that car dealer service departments have such bad reputations about padding bills, doing unnecessary work, breaking things so they can fix them and charge the customer, etc....... Now, I wasn't back in the work area when the work was done but, who knows? Susan was very nice and apologetic and took $40 off the bill. More

New Tire I had a good time at this place. I would tell my friends and family to go to this dealership. The service dept was very nice. I had a good time at this place. I would tell my friends and family to go to this dealership. The service dept was very nice. More

professional and fast The employees treat you with respect. They are very knowledgeable. Service was excellent. The free wifi made the wait bearable very very good servic The employees treat you with respect. They are very knowledgeable. Service was excellent. The free wifi made the wait bearable very very good service and location More

Professional and fast. The current service team at Webb make repairs fast, complete and and right the first time. They have serviced my vehicle each time with one visit, fi The current service team at Webb make repairs fast, complete and and right the first time. They have serviced my vehicle each time with one visit, fixed right the first time. More

staff is friendly and helpfuo I appreciate that they explain everything they do to the car. They are friendly and make it easy for people that don't know alot about cars. I appreciate that they explain everything they do to the car. They are friendly and make it easy for people that don't know alot about cars. More

Great Service as Usual I use Webb Ford for service because they have great employees. Service Rep STEVE ALWAYS gives me the information I need and remembers who I am. Serv I use Webb Ford for service because they have great employees. Service Rep STEVE ALWAYS gives me the information I need and remembers who I am. Service is quick and every issue I bring they solve for me. More