Danbury Pre-owned Center

We lost our beloved existing Jetta the previous evening as it was totaled in a fire. Still in a bit of a shock, we dreaded the process of finding a replacement but we were lucky to find our perfect, like- as it was totaled in a fire. Still in a bit of a shock, we dreaded the process of finding a replacement but we were lucky to find our perfect, like-new 2023 Certified Jetta on the AutoTrader website and headed right to Danbury. We were viewing the car on the lot and Derek came right out to introduce himself and immediately got the keys so we could check out the interior and take us out on a test drive. Although we were very familiar with various Jetta models, Derek explained the different features of this model and although we were already sold, he graciously showed us other similar models on the lot just in case. Explained the differences without any games and "upselling," helping us make an informed decision. Showroom was spotless, and pleasant. Website pricing was fair and accurate, photos were numerous and description useful. Discussions of pricing, financing, and extended warranties were friendly and professional, with zero typical "used car salesman" games. The dreaded "dealer fees" were thoroughly explained and clearly posted in the showroom so you knew what you were dealing with from the minute you stepped into the building. Reception, finance, and managerial staff were all friendly and professional, making us feel like a welcome customer as opposed to other places where you can feel like a target or an inconvenience. They went over the sales contract section by section making sure we understood everything and answered all our questions. We asked if we could take home the car the same day since we didn't want to deal with rentals and since it was already on the lot in pristine condition and fully inspected all they had to do was give it a final check, put on the plates, and we were out the door in about two hours. But the star of this show was Derek who really knows how to sell a car and treat a customer. Highly recommended. More

I had a very positive experience working with Derek Smith. He was knowledgeable and explained the features of my Q8 in a way that was easy to understand. Smith. He was knowledgeable and explained the features of my Q8 in a way that was easy to understand. More

After a series of car shopping experiences that ranged from from “meh” to “my lawyer will be in touch,” my Danbury Pre-Owned was rejuvenating. No hidden fees, no back and forth, no nonsense; it was just from from “meh” to “my lawyer will be in touch,” my Danbury Pre-Owned was rejuvenating. No hidden fees, no back and forth, no nonsense; it was just a transparent, calm process involving personable, pleasant professionals. Both Quinn, my salesperson, and Ricardo, the business manager, made the experience enjoyable. More

Derek Smith was easy to work with and made the process from test drive to sale completion easy and comfortable. He has a very neighborly way about him which is appreciated. David Rivera was equally he from test drive to sale completion easy and comfortable. He has a very neighborly way about him which is appreciated. David Rivera was equally helpful and supportive in the financing process. Professional in his approach and a "no problem" attitude to get through the stressful paperwork. More

Derek was patient and worked with me to get me into the car I was looking for. Did not try to sell me something I didn’t need or want. car I was looking for. Did not try to sell me something I didn’t need or want. More

The sales staff was very helpful and wanted to make sure that I was happy with my purchase. that I was happy with my purchase. More

We traded in our ‘19 Q5 for a ’25 we found online. The staff was extremely attentive and made it easy to schedule a test drive. The sales process with Derek Smith was low pressure, frictionless and fr The staff was extremely attentive and made it easy to schedule a test drive. The sales process with Derek Smith was low pressure, frictionless and friendly. Highly recommend! More

I had the best experience meeting Stephen and buying my car from him. He is a great salesperson, friendly, kind and easy to work with. He makes good hot cocoa. I recommend him to everyone who wants a go car from him. He is a great salesperson, friendly, kind and easy to work with. He makes good hot cocoa. I recommend him to everyone who wants a good relationship and a great experience. More

Great dealership, organized and a very friendly and calm environment. Everyone was kind and helping environment. Everyone was kind and helping More

Derek is not your typical salesman. Very pleasant, professional and knowledgeable about all cars on the lot. Low pressure conversation with efficient follow up to all questions. Definit Very pleasant, professional and knowledgeable about all cars on the lot. Low pressure conversation with efficient follow up to all questions. Definitely the guy you want to deal with. Recommend Derek and Audi preowned cars for your purchase. More