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Weir Canyon Honda - Service Center

Anaheim, CA

4.7
1,461 Reviews

1,461 Reviews of Weir Canyon Honda - Service Center

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August 18, 2023

It’s very difficult to get a hold of your service advisor or the service manager. I am still waiting for a callback on a final price replace the lock cylinder on my 2016 Honda Civic, it’s been about a week More

by MauiPlumeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Juban, Brian Tritz
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Aug 21, 2023 -

Weir Canyon Honda responded

It's disappointing to read about this lack of communication. If you still haven't spoken to anybody about the final price of this lock cylinder, please contact me at your earliest convenience and I'd be happy to assist you. Regards, Corey Smith Service Director CoreySmith@weircanyonhonda.com

Aug 21, 2023 -

MauiPlumeria responded

Thank you for your contact information Corey. I sent you an email on August 21, about 2:20 PM with details and my contact info. I look forward to hearing back from you.

August 18, 2023

We are Canyon Honda has always given us the best service and the service riders are very good More

by CRAIGHOSKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Tritz
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Aug 21, 2023 -

Weir Canyon Honda responded

Thank you, Craig! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 18, 2023

Customer service was great bc they allowed the coupon deals without me showing them as I had left them at home;& let me know what needed to be done/fixed in detail for maintenance, which I fully apprecia More

by snrmkconsultant77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark C Juban
Report | Print
Aug 21, 2023 -

Weir Canyon Honda responded

Thank you for your great review! We're glad you had a positive customer service experience and that our team allowed the coupon deals without you showing them. We appreciate your kind words and look forward to serving you again in the future! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 17, 2023

The service representatives at this dealership are courteous, friendly, and professional. The workmanship of the mechanics is excellent! More

by NOCERRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Mickel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Abdelahad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Tritz
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Aug 21, 2023 -

Weir Canyon Honda responded

Thank you for choosing us! We're lucky to have a great service team & thrilled we delivered the quality service you deserve. Until next time! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 17, 2023

Think they are pushing tires that don’t need to be replaced. Service was performed in a timely manner. More

by BEL4LIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cordova
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Weir Canyon Honda responded

Thank you for your business and your feedback. We're glad we are providing prompt service to you. Should you like any further clarification on our recommendation to replace your tires, please don't hesitate to reach out. I am always happy to help. Regards, Corey Smith Service Director CoreySmith@weircanyonhonda.com

August 16, 2023

Staff treated us like we did not know anything about our car. I was told that we will receive a phone call to discuss the car issues and we did get a call back. They were trying to include expensive service More

by ovi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Tritz
Report | Print
Aug 17, 2023 -

Weir Canyon Honda responded

We're disappointed to see that you were dissatisfied with your most recent service experience. I'd like to learn more about what transpired, as your feedback is valuable, and helps us improve as a service department. Please contact me at your convenience. I hope to hear from you. Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 16, 2023

I had a recall on my vehicle and they took care of the issues timely. More

by Scordova121887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Weir Canyon Honda responded

Thank you for choosing us! We're so proud of our team for delivering a seamless experience. Until next time! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 14, 2023

Helpful and friendly and knowledgeable and clean and efficient and nice people and will come back More

by TONY chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Juban
Report | Print
Aug 15, 2023 -

Weir Canyon Honda responded

We love to hear our team delivered quality service you'll return for, Tony! Thank you for your excellent rating! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 14, 2023

I did not get good customer service. Had me waiting for 1 hour. Not having a communication. More

by Kiks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Tritz
Report | Print
Aug 15, 2023 -

Weir Canyon Honda responded

Hi Kiks, Providing quality service and communication is vital, which is why it's disappointing to see that we fell short. When you have a moment, I'd like to learn more about your recent experience. Please contact me at your convenience. I hope to hear from you. Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 14, 2023

Great customer service, great service advisors but I do not like the 3rd party in San Francisco appointment setters. They don’t feel warm and fuzzy like yours on-site people. Joe Piazza is a guy representa More

by jay.razo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Piazza, Brian Tritz
Report | Print
Aug 15, 2023 -

Weir Canyon Honda responded

Jay, We appreciate both your business and your feedback. We're disappointed you're not receiving the same quality service on the phone as you do in-person. We will be sure to address this, as you should be receiving 5-star service from everyone here. We hope your Honda is treating you well and we look forward to seeing you here at your next visit. Regards, Corey Smith Service Director CoreySmith@weircanyonhonda.com

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