Wells Auto Group

One of the worst experiences- unethical practices If I could give 0 stars I would. I was in the market to buy a fiat 124 spider abarth. The salesman I dealt with (I won't mention his name out of respe If I could give 0 stars I would. I was in the market to buy a fiat 124 spider abarth. The salesman I dealt with (I won't mention his name out of respect) used very questionable tactics. I had a trade-in car, and after some haggling, I told him if he could get me $30k for my trade in, we would have a deal. I told him not to pull my credit until we agreed on a number. He then said "ok I'll talk to my manager." He even made me sign stating that I would agree to buy his fiat if his manager got me $30k for my trade in. A few minutes later, he comes back and says "ok my manager said to go ahead with it." Wouldn't any rational, reasonable human think that this means they agreed to the $30k? But no, after he submits my credit app and pulls a hard inquiry (which in fact lowers my score), he tells me that it was actually $29k and not $30k. First disappointment- Ok so not a deal breaker yet, and after I express disapproval, we haggle to raise my trade in few hundred more and throw in a navi (which only costs $400 since it's just a chip that needs to be inserted into the unit). However, after all the paperwork is done, including all the contracts, I asked to confirm about the navi and was told it was not part of the deal! This is totally a bait n switch tactic. Very disappointed that all this time and work was done for nothing, not to mention the hard credit inquiry. I really wish management would enforce more ethical tactics. More

Don't come here if you want to be treated like a person My experience at your dealership has been less than desirable. I spoke to AJ once when I made my initial visit to the dealership. Where he got all of My experience at your dealership has been less than desirable. I spoke to AJ once when I made my initial visit to the dealership. Where he got all of my information and what was claimed to be a "Car buying" process started. I was then told by AJ he had another appointment and saber was going to take over my information. Then however Joey came down and sat with me to go over options. He told me that he was going to make some calls to the bank and see what he could do. We made an appointment for me to come by around 4:30 the next day. I then got there and was not addressed until 50 minutes after I arrived. Then I was approached by Miguel, so at this point I have had 4 different points of contact throwing any type of buyer seller relationship out the window. Miguel then told me he was able able to do certain deals for me with certain cars but could not tell me which ones or give me the needed information. Miguel treated I awfully, as if because I didn't want to put a large down payment down that I was broke and unimportant. I have never been so embarrassed or disappointed in a sales team in my life. As being a sales manager for many years I'm applauded. I have no idea how you guys even have customers. The only saving grace you have is Joey, which isn't as great as he comes off to be. he has a great customer front, however cant follow up for anything. He must be spending his time with customers he anticipate have more funds. I have been completely placed on a backer burner. I was told Friday I would get a call Saturday which i did. However its now Tuesday and I haven't heard a peep. I have 0 desire to continue to do business here. I have no good things to say. More

I can't say enough good things about my experience at Fiat of McKinney! My salesman Miguel is the best, he was able to get me into the model I wanted, even got a full tank of gas! LOL...I would not hesit Fiat of McKinney! My salesman Miguel is the best, he was able to get me into the model I wanted, even got a full tank of gas! LOL...I would not hesitate to recommend Fiat of McKinney to my friends and family. The Finance Manager, Joey was great, he was able to get my monthly payment exactly where it needed to be. Everyone at the dealership was so friendly! I highly recommend Fiat of McKinney to anyone looking for a new or pre-owned vehicle. Great Job Guys and Thank you so much for everything, I am forever grateful! More

Worked with the dealership long distance. Flew in and was picked up at the airport to complete the deal I had made telephonically. All dealership personnel were friendly and courteous, from the gentlem was picked up at the airport to complete the deal I had made telephonically. All dealership personnel were friendly and courteous, from the gentleman who picked me up to the finance manager. The deal was completed exactly as we had agreed prior to my flying in to Dallas. No surprises, no gimmicks, no hassles, no bait and switch. I was in my car and driving home in roughly an hour after arriving at the dealership. Additionally, my salesman, Miguel, took the time to acquaint me with special features of the car (purchased used), a Toyota Prius, not normally sold at this dealership. Everything Miguel took the time to tell me has been accurate and useful. It is your choice whether to deal with this team. Even after I purchased the vehicle, the dealership followed up with me to see if there were any issues they needed to help resolved. That is a strong indicator to me that these folks care, and that the service doesn't stop immediately after the sale. I rated the price great. What is good, what is great, I cannot tell you. The price was good enough for me fly from San Antonio to McKinney and buy the car, so clearly I was happy. If I am in the market for another car (new Fiat), I would use this team again. 'Nuff said. More

To anyone looking for a used car, BEWARE of this dealership!!! I bought a used 2010 Hyundai from Fiat of McKinney this last week and I am regretting it every minute!! To start, our salesman Dave, wh dealership!!! I bought a used 2010 Hyundai from Fiat of McKinney this last week and I am regretting it every minute!! To start, our salesman Dave, while being a nice guy, was the worst salesperson I have ever dealt with. He couldn't answer ANY of my questions without telling me he needed to ask two or three other people to get an answer. The finance/business manager, Sean, is arrogant and rude, and has treated me every step of the way as a nothing but a huge inconvenience to him. This dealership lacks INTEGRITY and any form of customer service. Since owning the vehicle less than 72 hours, it has needed headlights replaced, the battery replaced, and has at least one tire has a huge crack in it. (Who even KNOWS what else may pop up after I write this!!) When asked if the car had been inspected and did it need ANY type of repair or service, I was told NO. That was the biggest, bald-faced LIE. Clearly in the 6 months they owned the vehicle, it sat and was not touched again until I (foolishly) bought it under the pretense it was in beyond fantastic shape. I can see from other reviews that obviously new Fiat buyers are well taken care of at this dealership (though even that thought is beyond me), but if you are even considering purchasing a used vehicle from this dealership, go ANYWHERE else!!!!! More

I had been wanting to trade in my Mitsubishi Endeavor for a while for something with better gas mileage. I was told about the FIAT, and decided that I would go check it out, and McKinney was the closest deal a while for something with better gas mileage. I was told about the FIAT, and decided that I would go check it out, and McKinney was the closest dealership. I went in with the intentions of buying maybe a used one to get a better price, but I was very please to actually leave with a Brand New 2013 FIAT because of the deal they made me. Matt was who sold us the car, and it was a great experience. He was not the stereotypical car salesman that is overly pushy or any of the other bad qualities you think about when you think of a car salesman. I felt comfortable telling him what I was looking for and trusted that he would steer me in the direction that was right for me, and he did ! He did not once try to talk me into something that I could not afford. I also was very pleased with the price they gave me for my trade in, I was expecting 1000's less, and it was even more than what I had calculated. Between my trade in and the affordable price of a FIAT, I left with a brand new FIAT Sport , with no co-signer and payments under $200 a month. EXACTLY what I was looking for. I would recommend this dealership, and I would recommend asking for their salesman Matt!! More

I bought an 03' Chevrolet Astro Van from Fiat of Mckinney about three weeks ago for the internet advertised price of $4995.00. I flew from Nebraska to pick up the van and drive it back. The salesman assured about three weeks ago for the internet advertised price of $4995.00. I flew from Nebraska to pick up the van and drive it back. The salesman assured me that the van was mechanically sound. My first question was if the AWD(all wheel drive) system was working properly because we have harsh winters in Nebraska. He assured me it was all good to go. I got to Texas and took the van for a test drive and it felt fine but there was no way of telling if the AWD system was working or not because the roads were clear and simply putting it on a vehicle lift and engaging drive would not put any "load" on the front wheels. I drove it home in good faith only to find out through a very effective test, that the AWD system was completely non-functional. I put the rear wheels just off the ground with a floor jack, put it in gear and absolutely nothing from the front wheels. This $1200.00 problem means I was not only conned out of $5000.00 dollars, but now I have a vehicle that is not worth even close to what I paid and my NUMBER 1 reason for buying this particular van(AWD), was not met. I contacted the dealer who told me to they would not do anything as I bought the van "As-is". I have never been so taken advantage of and these people should be avoided at all cost. Save your money and buy somewhere else. The only consumer that Fiat of Mckinney gives a flying rip about is the "new car buyer". More

Dealing with FIAT of McKinney has been a fantastic and rewarding experience. I began my relationship with FIAT of Mckinney when in need for an additional unique, efficient and attractive company vehicle. rewarding experience. I began my relationship with FIAT of Mckinney when in need for an additional unique, efficient and attractive company vehicle. The owner of the dealership, Eugene, came forth right away and offered his time and knowledge regarding the new FIAT 500 and even suggested that my company try one out for a week. It was an easy sell! Thank you very much FIAT of McKinney - you guys are awesome! More

They are very professional and very easy to do business with. I purchased the vehicle from out of state so we dealt through email and phone and the entire process was easy and fast. They helped me coordi with. I purchased the vehicle from out of state so we dealt through email and phone and the entire process was easy and fast. They helped me coordinate a professional shipping company and got me a great rate. More