Please do not deal with these people. I just purchased a car from these folks in March. When I learned of the weekly payments, I said to them that I much rather do monthly payments; which wasn't a problem. So I paid the down payment and done all the other necessary paperwork to drove off with the car. My first payment, I went online and made a couple payments. In about a week I was called and told that my tags had arrived. So I ask could they mail it because I live and work in Durham and they are in Wendell. They said that they could not. So I left work early one day to try to get there before they closed and got hung in traffic on 540. I phoned them and advised that I was in traffic and could someone wait for my arrival or leave tag in the sales office. The answer was no. So I lost time for work and had to turn around because I would not make it there before they closed. I explained them my situation and as sensitive as they appeared to be about my concern, I was told in order for me to get my tags, I would have to mail the a self addressed stamped envelop with my return address on it in order for them to send it or I would have to send a friend or family member with a picture ID to pick it up. Whew!!! So I finally found someone to do that. In that same call, I made payment for the remainder of April and I mentioned the monthly draft option again. I was told by the office manager that in order for me to have my payment drafted monthly, I would need to put that in writing. Well needless to say, I never did that. I was driving when I was given that information. And if that was an option, then why wasn't that presented to me the day the I purchased the car??? Clueless!!! So guess what happens. I never put anything in writing but for the month of May, they drafted my account for $375.00 because its 5 weeks in May. Ok, no real biggie but I did question the fact that I never put anything in writing. So this month, I called because my bank issued me a new card and the one that they COPIED and FILED on the day that I purchased the car is no longer effective. I wanted to make the $75.00 payment that was due. The lady told me that I was set up on monthly draft. I said well I didn't put that in writing but I noticed that it was drafted last month; I just never had the chance to call and inquire about it. So she tells me to scan a copy of my card and my driver's license to them so they can verify who I am so that they can take the payment. I did that. Shortly after, I get a call telling me that if I want to go to weekly payments, I would have to come to Wendell and fill out a form to take me off the monthly draft or either I would have to go on the website to make the payment. I said so I would have to come to Wendell to fill out a form for a form of payment that I never given written consent to in order for you to take a payment???? She said YES.... WHAT!!!!!
Please understand that I have no problem making a car note, but this has been the most challenging experience in all of my car buying experiences. I want to take that car down there and park it on their lot and accept my losses. This is craziness. No customer service; no sensitivity to the concerns of customers, NOTHING. Because they had bad experiences with other customers, everyone suffers. I'm going to talk to an attorney and see what I can do as far as returning the car. I really love my car and would like to keep it but I would rather start over with another dealership that is more professional and more caring.