Wendle Ford

We are not driving around with your dealership’s last name posted on our vehicles but the Ford name. How does Ford remain #1 when this truck should not have broken down like it did? Are Ford and the repr name posted on our vehicles but the Ford name. How does Ford remain #1 when this truck should not have broken down like it did? Are Ford and the representative dealerships keeping a secret? I certainly felt that way when 2 men from the dealership were standing in front of me and agreeing my truck never should have broken down. I’m even thinking they listened to the facts below, but, sadly no, it’s just part of the cover-up about the 2018 Ford F150 truck. Wendle:Mary, thank you for taking the time to share your feedback. We understand how frustrating unexpected vehicle repairs can be. Me:Calling them unexpected repairs is more than an insult. In addition, anyone I have shared my special circumstances with agrees with me. My husband died 1 year, 1 month, and 1 day after the purchase of this truck in 2020 with 43,470 miles in good condition. After he died, I garaged with premium fuel because I care about my fellow citizen and knew it was not wise to drive heavy machinery under emotional distress. It took me CONSIDERABLE work to get all kinds of emotion under control before I could occasionally drive the truck to keep the engine exercised, as I was told to do. I did this for 3.5 years until I noticed it wasn’t shifting quite right, and I couldn’t remember this ever happening while I drove it. Wendle:To clarify, your vehicle was outside of Ford's factory warranty when it was brought to us, and Wendle Ford has no authority to override Ford Motor Company's warranty decisions. At your request, we diagnosed the concern and submitted a goodwill claim to Ford on your behalf. Unfortunately, Ford denied the request and, with your approval, we performed the repair work. Me:Let’s make sure the consumer understands why I was denied Ford’s assistance, not because it's 842 miles past Ford’s warranty, but because Ford Motor Company requires 2 things for assistance, you buy it from that dealer and have it serviced with them. Who cares that the truck had only 17,428 miles put on it in FOUR YEARS! IF all dealerships lack the authority to contact Ford in the customer’s best interests, what are you good for? Wendle:Our team worked very hard to assist you through this difficult experience. We also waived a significant disassembly fee in good faith. While we regret that this was a challenging situation, our technicians completed the work properly. Me:Okay you assisted me by giving me Ford’s 800 consumer number so I could inquire why I was denied. However, when I called, I was told that I wasn’t denied assistance, but my DXS had not responded to 3 attempts to contact him about this expensive diagnostic that Ford REQUIRED to move forward with my claim. I also had to get my claim number from them, because for some reason the service manager didn’t know it when they are associated with the VIN. Consumers can decide who should be responsible for the diagnostic that Ford required. Let’s talk about the diagnostic I paid $210 on May 6th that made my truck undriveable afterwards and was NEVER adequately explained how this happened! I brought my truck to you with slight hesitation when accelerating to getting it back after the diagnostic with the RPM going up to 8 and 9, I paid you for a service that rendered my truck undrivable! Now for that expensive diagnostic Ford REQUIRED and still denied my claim, what did we all find out? But the problem was a KNOWN PROBLEM by Ford and dealerships too, the 2018 F150 CDF drum failure, but they have failed to let the public know about it! How you assisted me when all I wanted was someone at Ford to talk to about this matter? With a 800 number that connected me to a person that documents your call, no person with authority to make decisions. You even encouraged me to seek a litigious avenue when all I have ever wanted was for Ford to hear me. Shame on Ford and you for not stepping up to do what is right. I will never buy an UNRELIABLE Ford again! More

I owe a very sincere apology to the team at Wendle Ford. If you happened to read my previous posts, they were about a situation involving a diagnostic fee charged for warranty work to my father-in-law, w If you happened to read my previous posts, they were about a situation involving a diagnostic fee charged for warranty work to my father-in-law, who is in his 80s. At the time, I believed I understood the facts and, in support of him, I made some harsh and unkind accusations. It is now my turn to admit I was wrong and to apologize to those who were affected by my words. To everyone at Wendle Ford, please accept my sincerest apologies. I believe Matt and Jeff received the brunt of my criticism, and to both of you, I extend a personal apology. I also want to commend Wendle Ford for the professionalism and grace they showed in responding to my barrage of criticism. Your handling of the situation speaks volumes about your commitment to your customers and your integrity as a business. More

Took my truck in to have look at something and used their shuttle service. Bob Oliver is a great guy. He took me home when I dropped off the truck and then took me back when my truck was ready. Great convers shuttle service. Bob Oliver is a great guy. He took me home when I dropped off the truck and then took me back when my truck was ready. Great conversation with a great guy. More

I was driving a Ford Focus sedan for years, but as my family grew, it quickly became apparent that it was time to finally get a reliable family car. I had the pleasure of working with Teriana, who specia family grew, it quickly became apparent that it was time to finally get a reliable family car. I had the pleasure of working with Teriana, who specializes in finding family vehicles! She worked hard to not only find me a great truck, but ensured I was introduced to their service team, and got to know the full benefits of Wendle as a Full Service Dealership!! Everyone I got to interact with was eager to help, friendly, and genuinely excited to be there. That’s certainly not the case at every dealership I’ve worked with before, so I know where I’ll be going for ALL of my future vehicle needs - thanks a bunch Teri, The Spokane Car Mom, my F150 Lightning is incredible! More

Cody did a great job of taking me home from dropping off my truck. Nice to have shudle service. my truck. Nice to have shudle service. More

They got me in quick. Gave me an estimate when vehicle would be ready. Cody did a great job driving me home. Gave me an estimate when vehicle would be ready. Cody did a great job driving me home. More

I had an excellent experience buying a new truck with Lance and the Wendle team. I was purchasing from out-of-state and they made the whole process easy and stress-free. Great communication, no surprises Lance and the Wendle team. I was purchasing from out-of-state and they made the whole process easy and stress-free. Great communication, no surprises, and they had everything ready to go when I arrived. Highly recommend! More

Very easy transaction to find my college student son a used car. We did most everything remotely from out of town. Wendle was a pleasure to work with. Never any pressure and very helpful. Highly recom used car. We did most everything remotely from out of town. Wendle was a pleasure to work with. Never any pressure and very helpful. Highly recommend Wendle. More

We went to the Nissan part of Wendle. Easiest car we've ever bought. No pressure, had all numbers emailed prior to going to dealership. great people. Easiest car we've ever bought. No pressure, had all numbers emailed prior to going to dealership. great people. More

I ordered a 2025 Ford Maverick. Kiefer was communicative with updates on the building and delivery process. The financing process was quick. Kiefer was knowledgable about the truck Kiefer was communicative with updates on the building and delivery process. The financing process was quick. Kiefer was knowledgable about the truck and ran me through all the features before I left the lot. More