Werner Hyundai

Lack of communication, had my car towed without the knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I c knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I called several times, it took 2 days before I could even get an someone assigned to my car. Days later after I had to call to check on my car. I was told there was a $169 diagnostic fee, I said that wasn't a problem I just need it fixed. Told it was a alternator and would have it done in one day. 2 days later no call so I called again it was done, girl said that there was a 4% fee for using a card. It's sad that the dealership is more concerned with collecting a fee then the customer without a vehicle. You need to start caring about your customers needs and not if someone needs a water or the washed and vacuumed. No sure that I would recommend this dealership again considering lots of my family and friends owns Hyundais More

Salesman was informative and personable. He went above and beyond other people we talked to. Financing went well and was thoroughly explained. He went above and beyond other people we talked to. Financing went well and was thoroughly explained. More

Nice looking truck eh? ??? NOT! This $40k 2017 Chevy with only 80,000 miles will take another $7k to be able to drive. Drove it off the lot and immediately noticed mech ??? NOT! This $40k 2017 Chevy with only 80,000 miles will take another $7k to be able to drive. Drove it off the lot and immediately noticed mechanical problems. Took to a certified mechanic, which said the dealership absolutely knew it had major mechanical issues. Werner will not claim responsibility for their giant lemon. Now we’re out $7k and a heap of inconveniences….and a major headache! DONT BUY at WERNER…especially the con artist JOSH More

Their service advisor Chris H. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. More

Appointment at 11am for an oil change. Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. C Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. Chris and Phil need to be evaluated on service and productivity. I see the minority groups at this location moving with a sense of urgency and appreciation, but the others, not so much. This dealership needs new management ASAP. More

Everyone was friendly, they got everything done fast. Great experience!! Will be going back for any repairs. Great experience!! Will be going back for any repairs. More

I asked to speak to speak to Mr Gladwell and he has not emailed me back. The customer service is horrible and I’m trying to express that to Mr Gladwell but he has not reached out to me. RGLADWELL@wernerhyu emailed me back. The customer service is horrible and I’m trying to express that to Mr Gladwell but he has not reached out to me. RGLADWELL@wernerhyundai.com More

The salesperson was super knowledgeable about the vehicle I was interested in purchasing and he was also very professional I was interested in purchasing and he was also very professional More

Always very responsive to my concerns regarding my car. Great service department. Great service manager Marcus! Great service department. Great service manager Marcus! More

Great people and great service all around! They made sure that I chose a vehicle I love. They made sure that I chose a vehicle I love. More