Werner Hyundai

Unfortunately I had a very bad experience with one of the salesman, Casey Flowers. I purchased a Honda from Casey last week after being able to take it home for the night. I had told Casey before signing any salesman, Casey Flowers. I purchased a Honda from Casey last week after being able to take it home for the night. I had told Casey before signing anything that my stereo system in the car did not work. He assured me on the phone, and in the dealership about 4 times in total that they'd be able to repair it after the sale was finished. I did bring in my car and afterwards he told me his maintenance team was unable to fix it and he'd get back to me about being able to credit me for this. I called him twice the next day in which he said "dude I completely forgot, text me on my personal number and I'll let you know." He waited until everything was processed to tell me that they'll be unable to fix it and unable to pay for the stereo system. I brought up the fact that he told me he'd be able to fix it and he left me on read. Had he not reassured me repeatedly that this was an issue they would be able to fulfill, I would've definitely not paid about $20k for a 7 year old car that the sound didn't even work in. Now I am stuck having to go out of pocket to be able to listen to music in my car which costs hundreds of dollars. Not sure if all the staff at this location are dishonest and make promises that they're unable to keep, but this is the experience I had. He also tried to add on about $8k in additional fees on my $14k car before I brought up how absurd it was several times. Everything was handled unprofessionally without apology PS Honda will not fix a car I didn't even buy directly from them for free (he told me to go to Honda to fix it). they were going to charge a $165 diagnostic fee on top of the cost to fix it.. More

Customer service was all around great!! I would recommend this dealership to others. Thanks a million for our purchase!! recommend this dealership to others. Thanks a million for our purchase!! More

We had no intentions of buying a vehicle on the day we went to Werner Hyundai .We were just going to test drive a couple different vehicles,but I found the one that I wanted and they went out of their way went to Werner Hyundai .We were just going to test drive a couple different vehicles,but I found the one that I wanted and they went out of their way to work with us and we bought it that day. I am very happy with my vehicle,the sales rep was awesome. More

Great service and the coordinator was excellent. I would. Recommend to my friends and family I would. Recommend to my friends and family More

Awesome great Helpful Nice Friendly Patient. Matter Relaxed fast timely hurry concern ready Dependent work Relaxed fast timely hurry concern ready Dependent work More

They are always very friendly and courteous. I really love the atmosphere and the excellent service I always get. I would recommend them to anyone. love the atmosphere and the excellent service I always get. I would recommend them to anyone. More

Fast and amazing service, no matter the size of the issue! Thank you to everyone from check in to check out! issue! Thank you to everyone from check in to check out! More

Our Tucson has been there for a month, awaiting warranty repairs. First week waiting on parts. I understand that. Then they say parts in, should be ready tomorrow. So far we’ve had almost three weeks of pro repairs. First week waiting on parts. I understand that. Then they say parts in, should be ready tomorrow. So far we’ve had almost three weeks of promises of tomorrows. And that’s when we can get someone to answer the phone or emails. More than four times I get a voicemail asking me to leave a callback number so someone can call me. That someone has never called me back. i discovered that to get through to service you call sales, someone always answered the phone if they think you might be going to buy something. Then get that person to transfer me to service. Frustration is an understatement. More

I really loved Dave's professional and the entire process genuinely did not take as long as I thought it would. I love the team there! genuinely did not take as long as I thought it would. I love the team there! More

Great customer service. My service representative today was awesome. I also saw the sales representative that sold me my car today and he was so kind and happy to see me. My service representative today ma was awesome. I also saw the sales representative that sold me my car today and he was so kind and happy to see me. My service representative today made me not mind spending the money I spent. She answered every question and was super patient and kind. She also bought my son a bottle of water!!! Yes I will come again as long as she’s my representative. More