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Werner Kia

Tallahassee, FL

Overview
Reviews
4.5
1,253 Reviews
Call Dealership (855) 791-3983
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2755 W Tennessee St

Tallahassee, FL

32304

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Showing 1,253 reviews

September 29, 2023

The Professor service during my oil change was great and very successful on time. The only thing that I have to ask for is some snacks and drinks . During our time in the waiting room area. Have a blessed F More

by kbelinda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE, BILAL STEVENSON, JOSH FUTRELL
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Sep 29, 2023 -

Werner Kia responded

We appreciate you leaving us this stellar review! We are glad to hear our team took amazing care of you and your automotive needs. We are thrilled to hear your oil change was great. We hope to see you again when the time comes for your next service.

September 28, 2023

My visit at Werner Kia was delightful. As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast More

by Ronmitch270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Patterson
Report | Print
Sep 29, 2023 -

Werner Kia responded

Thank you for taking the time to leave us this amazing review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear your visit was delightful and you were helped right away. Please do not hesitate to let us know how we may be of further service to you.

September 27, 2023

I Brought my car in for my a/c evaporator to be replaced and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. More

by mkentyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
Report | Print
Sep 28, 2023 -

Werner Kia responded

We greatly appreciate you taking the time to leave Michael this outstanding review! We are glad to hear that Michael took excellent care of you and your automotive needs. We are thrilled to hear that he did a phenomenal job and kept you updated on your vehicle while it was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.

September 26, 2023

Tim FESSLER’s attention to detail gives me great confidence in bringing my cars in for service. I will recommend him to all More

by Cutpaper1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fessler
Report | Print
Sep 27, 2023 -

Werner Kia responded

Thank you so much for leaving Tim this amazing review! We are glad to hear that Tim took excellent care of you and your automotive needs. We are pleased to hear that he paid attention to detail and gave you great confidence while your vehicle was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.

September 26, 2023

It took a whole month to receive a repair estimate my rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers acco More

by shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Marmon General Manager , BILLY REDDING, MICHAEL WYRE
Report | Print
Oct 03, 2023 -

Werner Kia responded

Shay, Thank you for your feedback. We are happy to hear that your issues were resolved but apologize for the delay on getting repairs completed and for the lack of communication you experienced from our staff. Your satisfaction is important to us, and we deeply regret that your experience did not meet your expectations. Our team looks forward to the opportunity to serve you again. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 26, 2023

Customer service was good and the time it took was less than I expected I am very satisfied More

by msinell51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE, BILAL STEVENSON, JOSH FUTRELL
Report | Print
Sep 27, 2023 -

Werner Kia responded

We greatly appreciate you taking the time to leave us this excellent review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear that you are satisfied with your service experience here at Werner Kia. Please do not hesitate to let us know how we may be of further service to you.

September 26, 2023

They were Fast friendly and helpful. I couldn't be happier. They will even clean your car a little More

by mdburckner2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The technician that did the Labor,did a very professional job. Could not be happier., CRAIG MILLER, ROSSANO ROBINSON, MICHAEL WYRE, RUSSELL GRIFFIN, Tim Duke
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Sep 26, 2023 -

Werner Kia responded

Thank you so much for taking the time to leave us this 5 star review! We are glad to hear that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that our team is always friendly and helpful. Please do not hesitate to let us know how we may be of further service to you.

September 26, 2023

The sales persons do not keep their word, I was sold a pipe dream with my car. More

by janelle.r.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRIAN GORNIAK, ROSSANO ROBINSON, MICHAEL WYRE
Report | Print
Oct 03, 2023 -

Werner Kia responded

Janelle, Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and for the lack of customer service that you received from our staff. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.

September 25, 2023

Tim Fessler always makes me feel comfortable with the service I receive. He's knowledgeable of anything I ask. My van is always returned back to me the way they took it. More

by dee.cooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fessler
Report | Print
Sep 26, 2023 -

Werner Kia responded

Thank you so much for taking the time to leave Tim this stellar review! We are glad to hear that Tim continuously takes amazing care of you and your automotive needs. We are pleased to know that he always makes you feel comfortable and that your van is always returned the way they took it. If there is ever anything more that Tim and the rest of the team here at Werner Kia may help you with, please do not hesitate to let us know.

September 25, 2023

This is by far the worst dealership I have dealt with EVER and they have the highest dealer fees as well. More

by Worst experience EVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
M Gormiak , MICHAEL WYRE
Report | Print
Oct 03, 2023 -

Werner Kia responded

Thank you for your feedback. We are genuinely sorry to hear about your negative experience with our dealership. We would appreciate the opportunity to discuss your concerns in more detail. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.

Oct 08, 2023 -

Worst experience EVER responded

Well once again, it’s impossible to contact and speak with anyone at Werner Kia. I tried to speak to you for 4 days straight, left messages and was told you would call me after reaching someone else. Still nothing! Frustrating to say the least. Management is horrible

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