Werner Kia

Brought my vehicle back here to get some security device installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized it was 3pm and no one called me regarding my vehicle being ready for pickup. I tried calling the service department numerous times with no answer. I get a ride back to the dealership, just to walk in the service department and see the staff running their mouth doing NOTHING like always. NO ONE knew about my car being ready! I will NEVER bring my car back here if I don't absolutely have to! The staff are unprofessional, lousy and extremely unknowledgeable. They are the exact reason why I will never purchase another Kia in my life, glad my current one is paid off! Avoid this place at all costs, I'd rather pay more to receive better service than to deal with these incompetent folks again! More

Bad communication, they have missed something every time I have brought my car in to them causing me to have to go back. I have brought my car in to them causing me to have to go back. More

HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More

I am always extremely pleased with the work that is done on my car. If I have any questions or concerns, they are always addressed and resolved on my car. If I have any questions or concerns, they are always addressed and resolved More

Like the way I see the video and understanding what the doing to my vehicle doing to my vehicle More

Always a great experience. Been rocking with them since 2016. Friendly service every time. Very efficient! Been rocking with them since 2016. Friendly service every time. Very efficient! More

Great experience I really wasn’t planning on a new car they reduced my payment and I rode out in a new car they reduced my payment and I rode out in a new car More

Friendly, quick service, clear about explaining everything in the vehicle purchasing process. Highly recommend Werner Kia! everything in the vehicle purchasing process. Highly recommend Werner Kia! More

Love Kia but service I was there for 5 hours for oil change and recall change and recall More

My service experience was great. Destined have excellent customer service. She made sure all my questions were answered. Destined have excellent customer service. She made sure all my questions were answered. More