Dealer Reviews
Service Reviews
Cars for Sale
Sign In
All Salespeople
Sales Department
Wesley Chapel Honda
Wesley Chapel, FL
1,905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Filter Reviews By Type
Showing 1,905 reviews
September 22, 2022
Recently bought a used car from this dealership. I paid 10K for it, 2017 Kia Rio, thought it was a great car. I had it home 7 days with no issue other that the nasty smoke smell inside that will t I paid 10K for it, 2017 Kia Rio, thought it was a great car. I had it home 7 days with no issue other that the nasty smoke smell inside that will take a while to get out. On day 8 I went out to start the car and it wouldn't do anything. I called the dealership and I was told "sorry, the sale was as is". They also told me to have it towed to them at my expense and they would take a look at it. I paid to have it towed thinking that they would do the right thing and repair whatever the issue was. The next day I received an estimate for replacement of the starter....871.00!!! I asked if they were going to take care of it since I barely had the car in my possession for a week. The answer was no but they offered to discount the repair to 675.00. It just seems to me that a reputable dealership would have a little more courtesy and try to make their customers happy. So, before my first payment is due I have to pay to have a repair done. I had the car towed back home and will find someone else to do the repair. Beware of this dealership and their disrespect for customers. This was my second purchase from here and I assure you it will be my last. I have spread the word far and wide and will continue to do so. More
by tatrookie
Employees Worked With
Mike Buckner
Helpful September 15, 2022
They stole an extra 1400 from me when I bought the car. They will tell you the addons, like LoJack and "surface protection," are optional on the contract and you can cancel if you change your mind. Then tr They will tell you the addons, like LoJack and "surface protection," are optional on the contract and you can cancel if you change your mind. Then try to cancel, and they will reject it, saying all sales are final. More
by Tampacarowner
Employees Worked With
Zach Miller
August 22, 2022
WORST DEALERSHIP EVER! !! Spoke to Ryan a salesman there about a lease deal they had going on FOR A CIVIC sport $209 lease . Confirmed again Friday afternoon to make sure !! Spoke to Ryan a salesman there about a lease deal they had going on FOR A CIVIC sport $209 lease . Confirmed again Friday afternoon to make sure it was all good, and he confirmed. Once my sister got there Saturday Ryan apparently had never spoke to me, and the deal no longer existed. I Had to talk to the general manager and he said he did not care what Ryan had said, he could override it and what he said was not valid, so we were basically lied to. she drove almost 2 hours, The best part was that they decided to detail my sister's car and change the oil without her signing any paperwork and it was going to be on the house per the GM, when the dealer finally gave my sister numbers back to finance her own lease it was at a ridiculous 6% with a 720 credit score paying over $300 a month. My sister did not accept such a deal and decided to leave , the dealer decided to hold her car hostage since they had done work to it already, Again with no signed papers and On the house per the GM. My sister called the police and once they saw her calling they gave her the keys and allowed her to leave. HONDA , WE WONT BE BUYING ANOTHER one TRUST ME!! More
by jtronix4u
Employees Worked With
Ryan and GM
June 29, 2022
Horrible service at the service department from Stacey Bruner. I went for a regular oil change with a $20 coupon but I end up paying $60 because she applied the $20 as a discount and not a coupon (even th Bruner. I went for a regular oil change with a $20 coupon but I end up paying $60 because she applied the $20 as a discount and not a coupon (even though is states clearly in the flyer that it was a coupon). She also applied charges that I denied when I first gave her the car for service. When I got the bill, I questioned her about the extra charge that I already denied in the beginning, but said that it was not what she meant. Also, they stated they did a multi point inspection (including Battery health which I mentioned to Stacey to check because I was worried about it not working properly) and it came out perfectly fine. Since I was not sure about their multi point inspection, I went to check my battery, right after I left the dealership, at Auto Zone and Advanced Auto Parts which both confirmed that it was a bad battery and I had to buy a new one the same morning. This clearly proves that they don't do multi point inspection as they claim. People, please be careful and don't trust Wesley Chapel Honda with their services and their prices. They will always try to scam you and get as much money from you as they can. More
by Ali Alaoui
Employees Worked With
Stacey Bruner
June 16, 2022
Great Experience! Salesman Ryan Mehmi really helped me find just the car i needed and the whole team made me feel important and guided me through the car buying proce Salesman Ryan Mehmi really helped me find just the car i needed and the whole team made me feel important and guided me through the car buying process! Thanks guys! More
by caranewtown
Employees Worked With
Ryan Mehmi
March 20, 2022
Friendly, caring and want to help and work for you. Sales person was not pushing understood my needs and stayed with Mr until I walled out the door with my new car. Highly recommend them Sales person was not pushing understood my needs and stayed with Mr until I walled out the door with my new car. Highly recommend them More
by Doddk
Employees Worked With
Michael Hughes
March 16, 2022
Jacob Garrison went above and beyond to make us comfortable and put us in the car we really wanted. I recommend not only this dealership but ask for Jacob Garrison! comfortable and put us in the car we really wanted. I recommend not only this dealership but ask for Jacob Garrison! More
by Simimike04
Employees Worked With
Jacob Garrison
February 26, 2022
Brought our two Civics in for service. We always setup our appointments with Estherlin R. She is extremely helpful and knowledgeable, and always goes above and beyond to assist the custome We always setup our appointments with Estherlin R. She is extremely helpful and knowledgeable, and always goes above and beyond to assist the customer. She works with you and clearly explains the issues, if any, and what is truly needed and what can be delayed, leaving it up to the customer to decide how they want to proceed. Great experience, as always, with her. Wesley Chapel Honda should be extremely thankful that they have an employee of her caliber on their staff. More
by Civic Owner
Employees Worked With
Estherlin R. (Service Dept.)
February 24, 2022
Mike B is a mediocre lazy . He never explain me what happen it cars only guessing. He refuse to returns my calls today I came back to the dealer and he refuse to help me agai He never explain me what happen it cars only guessing. He refuse to returns my calls today I came back to the dealer and he refuse to help me again. I don't understand why honda don't do anything about. I request to see another person o advise to be willing to help me . This employees are so arrogant they treat you like you like peace of #$.. This is not customer service at all. They get pay to help us not be ignored people . More
by Alma Suarez
Employees Worked With
Mike Buckner
