Wesley Chapel Honda

Professional yet Compassionate We've been having our cars serviced here for several years. Its a comfortable atmosphere while waiting, even for children. Great customer service an We've been having our cars serviced here for several years. Its a comfortable atmosphere while waiting, even for children. Great customer service and understanding of our needs. Thank you for such a pleasant experience Tito Guzman. The Ortiz Family More

EXCELLENT BEAUTIFUL PLACE, FRIENDLY AND GREAT PEOPLE ESPECIALLY MY STAR SALESMAN WHO HELPED ME AND ADVISE UNTIL THE END OF MY PURCHASE.I RECOMMEND 100% THIS DEA BEAUTIFUL PLACE, FRIENDLY AND GREAT PEOPLE ESPECIALLY MY STAR SALESMAN WHO HELPED ME AND ADVISE UNTIL THE END OF MY PURCHASE.I RECOMMEND 100% THIS DEALER AND SELLER J C ,VALDEZ . THANKS JC,VALDEZ MY CAR IS FANTASTIC !!!! WE WILL RETURN TO YEAR-END FOR THE OTHER JACQUELINE Y MANUEL More

Went to dealer with and issue and it was promptly taken care Purchased a new vehicle and it ended up with some electrical issues. When taken back to the dealer we were advised that we could exchange the vehicle Purchased a new vehicle and it ended up with some electrical issues. When taken back to the dealer we were advised that we could exchange the vehicle for another. We did so and the entire process was done very professionally. Great staff and a great dealership. More

Another satisfied customer of Wesley Chapel preowned Honda My wife and I visited Wesley Chapel preowned Honda on Sep 19 2015 just to look around. We met sale consultant Bryan Wilson who was extremely helpful i My wife and I visited Wesley Chapel preowned Honda on Sep 19 2015 just to look around. We met sale consultant Bryan Wilson who was extremely helpful in showing us their inventory. We found a 2014 CR-V that interested us. Bryan was one of the best sales professional I've ever dealt with and we were able to work out a trade in without a lot of typical price hassling. After the purchase we needed some minor touch up work. Bryon wasn't available when we arrived at the dealership but Bryon asked another sales consultant Aubrey Lynch to help us until he arrived. Aubrey set us up with a loaner vehicle while they worked on our car and showed genuine interest that our concerns were satisfied. Byron and Aubrey were both customer satisfaction oriented. We would recommend that anyone looking for a used vehicle go to Wesley Chapel preowned Honda and ask to see Bryon Wilson or Aubrey Lynch. We like the way they treated us. More

Unprofessional treatment by service advisor I was taken for a stranger as nobody welcome me after I entered the door. I stood around on the service floor and was neglected while service consult I was taken for a stranger as nobody welcome me after I entered the door. I stood around on the service floor and was neglected while service consultants were sitting at their desks totally ignoring me. I called for an appointment ahead of schedule. I told the service department the exact problems That needed to be addressed. Service consultant Craig disrespected me with a stagnant attitude and when I asked questions he responded with a snooty, negative attitude. He neglected to listen and fully understand what the problems I had were when I was taken to his desk. Like I said, I scheduled an appointment listing the problems I needed done. Service consultant Craig should have been informed and ready to help me as I entered thru the door, not neglecting me. Instead, he sat at his desk ignoring a Honda customer, while expressing an extreme arrogance and downright poor treatment to me "the customer" is at most bad business. The only individual who made me feel better was salesman Tony. If I could rate my experience a Zero I would. More

amazing!!!!!! My experience was so great that it didn't feel as if i was buying a car, Kevin Campbell was great, he knew what he was talking about, didn't pressure My experience was so great that it didn't feel as if i was buying a car, Kevin Campbell was great, he knew what he was talking about, didn't pressure me, gave me the best deal possible and made the whole process very easy. More

Great Experience James Laguna is a very good and helpful salesman. He got me financed for a 2013 with a very good interest rate. Go check him out. Thanks a lot James James Laguna is a very good and helpful salesman. He got me financed for a 2013 with a very good interest rate. Go check him out. Thanks a lot James More

So much better than Ocean Honda My wife took our Odyssey to Ocean Honda and our service adviser was George Xenos. The experience was horrible. He was dismissive and impatient with my My wife took our Odyssey to Ocean Honda and our service adviser was George Xenos. The experience was horrible. He was dismissive and impatient with my wife and was uninterested in taking the time to explain exactly what was wrong with the van. When my wife arrived at the dealer she decided to sit and wait to see if she could at least learn what was wrong with the van. George never took a minute to come over to my wife and left her sitting for 4.5 hours without so much as a word on the status of the van. In fact, when my wife went to find him he was never at his desk. When she did manage to find him he had no update on the van and never followed through on his promise to get an update. The icing on the cake of crappy service is when, in the middle of our conversation, he answered his cell phone. No excuse me...just stopped talking to us and answered his phone. In the end, Ocean failed to properly diagnose an issue with our sliding doors so we decided to try Wesley Chapel Honda. Best decision we could have made. Wesley Chapel Honda was an absolute dream to work with. Mike Spitzig was our service adviser at Wesley Chapel and he gets a 5-star rating. He was attentive, courteous and spent as much time as needed with my wife explaining exactly what was wrong and what was needed to fix the van. He answered all of her questions and she never felt rushed or dismissed. No question - Wesley Chapel Honda is the ONLY Honda dealer we will go to for service. Here's a suggestion for you, Ocean Honda, send your service advisers to Wesley Chapel Honda so they can learn how real customer service works. Be prepared, though, because your advisers will be there a long time because they HAVE A LOT TO LEARN ABOUT DELIVERING GOOD CUSTOMER SERVICE. More

Car Buying Experience We have bought quite a few cars and have dealt with many dealers. This dealership is comparable to the luxury dealers that we have visited. The servi We have bought quite a few cars and have dealt with many dealers. This dealership is comparable to the luxury dealers that we have visited. The service was exceptional due to the knowledgable and helpful staff. They made it a goal of theirs to accommodate our desires for both a car and the price point. Overall there was nothing but a positive experience from this dealership and staff. More

Tried to scam us into buying a new car We went there to buy out our lease and they added a bunch of unnecessary fees to make our 2012 civic as expensive as a 2015 civic just so they could m We went there to buy out our lease and they added a bunch of unnecessary fees to make our 2012 civic as expensive as a 2015 civic just so they could make a new car sale. Treat your customers with respect! I would never send any one here. More