Wesley Chapel Honda

Good experience overall. Facility is beautiful. Car options were good. Sales negotiating was smooth. The finance department was my main reason for the 4 star review. The Manager is an D***. I think his options were good. Sales negotiating was smooth. The finance department was my main reason for the 4 star review. The Manager is an D***. I think his name is Dan? His associate Kurt was pleasant. More

Sad excuse for a car dealership. My girlfriends vehicle was brought in for a routine oil change and tire rotation. Despite what was requested, the tire rotation was never completed, and she was charged for was brought in for a routine oil change and tire rotation. Despite what was requested, the tire rotation was never completed, and she was charged for her oil change (which is supposed to be free, the car is a CPO and had one free oil change left). Now for the real issue, one of the wheels on her 2019 Honda Civic Sport was damaged by the service department while in service. It looks like something slipped and went into the tires sidewall (theres a puncture) and into the edge of the rim, damaging both the rim and tire (damage is CLEARLY not curbrash, and was not there prior to taking the car to the dealer). Additionally, no notes on the vehicles service inspection or anything was said to my girlfriend about the damage, which knowing how dealerships operate and how important it is to replace a tire that has any kind of sidewall damage, it's highly suspicious that the dealership didn't try and sell us a new tire and point out the damage at any point, furthering the point that they damaged the tire/wheel, and hoped we didn't notice it. We noticed the damage almost immediately and went straight to the dealership the following day to avoid them trying to say we caused the damage. No manager was available, but Esterlyn took photos for documentation, and told us that she will send them to the service manager and the service advisor that was assigned to the service (Stacy B), and that we would hear back on Monday. Today marks one week since the original promised call back. My girlfriend has called the dealership countless times and no one is willing to talk to her or let her speak with a manager to get this resolved. Everyone is avoiding her calls or is "unavailable", and will get back to her as soon as possible. We were not only charged incorrectly for the service and requested services were not completed, but our vehicle was damaged by the dealership's service department. Someone needs to contact her immediately and do something to fix the damage that was caused to this vehicle and resolve this issue. More

We were very pleased with Karley Barnes and the great service that she provided. Also Kurt Mathieson in finance was extremely helpful in getting a good rate at a bank. We were able to drive out that day service that she provided. Also Kurt Mathieson in finance was extremely helpful in getting a good rate at a bank. We were able to drive out that day with a beautiful car. We would highly recommend this Wesley Chapel Honda dealership to our family and friends as it was recommended to us by our neighbor. C & E Aquilino More

Great service. I was helped by karley and she was great. Helped me drive out with a car I love. Great quality help and showed she truly cared. Helped me drive out with a car I love. Great quality help and showed she truly cared. More

Our Salesperson, George, was outstanding. She did things for us that no other sales person has ever done. I would promote her to manager if she was working for me. for us that no other sales person has ever done. I would promote her to manager if she was working for me. More

First of all BIG UPs to the awesome BILL JAMES, that in my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has serve my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has served me as always in an awesome way. I had some big concerns with my car and some damage due to a critter that destroyed my entire skid plate that had me worried sick. BILL JAMES, JACOB RABBAT and his awesome team OF EXELENT MECHANICS right away put me at ease ensuring me that my baby was gonna be well taken care of and sure enough they did just as promised my TYPE-R feels even smoother and more powerful than ever before, they did my transmission service and oil change service and replaced a tire that I had no idea had a nail. Jacob did a great job of keeping me informed on the status of my car and made sure I was very comfortable. when I was out looking at other vehicles in the big lot he came out looking for me to make sure I knew what was goin on and the steps that were being taken to improve my cars health and fix the problems I was worried sick about. now I have 2 favorite service advisors I know care a great deal about my baby and that keeps me worry and stress free. my service advisor is ESTHELIN RODRIGUEZ which was off on TUE. she is a very awesome service advisor that I absolutely trust and now I am supper happy knowing that if she isnt there on a day that I happen to show up that she has a twin there with an extensive and real experience in service and customer care and from what I can see is super intelligent and just knows his stuff. So guys I just want to thank you from the bottom of heart and special thanks to a GREAT LEADER (BILL JAMES) for your honesty and hospitality and truly making me feel at home and like FAMILY... GOD BLESS you all!!! your my team. TYPE-R- LIFE More

Recently I contacted Wesley Chapel Honda with questions regarding a new car. I was assigned to Joey Lyman. Joey contacted me but I was unable to meet with him. I actually ended up buying a different bran regarding a new car. I was assigned to Joey Lyman. Joey contacted me but I was unable to meet with him. I actually ended up buying a different brand of car. When Joey contacted me again I explained the circumstances and he was most gracious. I even received a letter from Justin Hann, the General Manager. The customer service was so great from a dealership that I did not buy from, that I can only imagine how good it would have been had I purchased a car from them. That ranks really high with me and I certainly will plan to visit with them in a few years for my next car. Five stars all the way. More

Garrett Gillespie was amazing and I would definitely buy from him again. He has personality and is a honest person. You'll not find another salesman like Garrett. He was able to keep us focused and had a gr from him again. He has personality and is a honest person. You'll not find another salesman like Garrett. He was able to keep us focused and had a great sense of humor. More

I have been a loyal customer with Wesley chapel for about 5 years now. I just traded in my older vehicle for a newer and BETTER model, and I love my new car!! This is the second car Mohammed has gotten me a 5 years now. I just traded in my older vehicle for a newer and BETTER model, and I love my new car!! This is the second car Mohammed has gotten me a great deal on that felt comfortable with. He's very up front, attentive and a good listener. My finance guy was able to get me in out of his office with signing papers. Thank you Mo and Sharrod Hill at Wesley chapel! great customer service always. More

I have a 2012 CRV with 38K miles on it. It lives in FL year round and is only driven six months of the year. My last service appointment ended up costing me $1900+ including my AC being fixed. It wasn't year round and is only driven six months of the year. My last service appointment ended up costing me $1900+ including my AC being fixed. It wasn't fixed as I soon learned on my drive home. Back to the service center and now I'm quoted another $1,000 for repairs. Later the same day I was quoted $540 for my AC to be repaired. Needless to say, my car is in my driveway and I will be seeking a second opinion. On checking the indicator for my oil life, it was never reset after my oil change and is still on 50%. I'm not impressed with the service and my car won't be going back to them for anything. Still wondering how much of the $1900 was paid for nothing because I was a woman in there along! Craig Payer is not a conscientious service advisor and I won't be recommending your company to anyone interested in purchasing a Honda. More