West Broad Honda

I purchased my 2019 Honda pilot from West broad Honda. I've had it for 2 years and they still cannot fix my auto stop start mechanism. I've been to West broad multiple times for this I am now at Pearson H I've had it for 2 years and they still cannot fix my auto stop start mechanism. I've been to West broad multiple times for this I am now at Pearson Honda Still they cannot fix it. I've called Honda of America with no help either. I would definitely not recommend Honda They do not stick with their warranties and they can't figure out what's going on with their own vehicles. Very disappointed I went with Honda because I didn't want to deal with all these issues that apparently Honda is one of the worst. Will be switching to Toyota or Subaru at least they back their own product. More

DROPPED MY VEHICLE OFF AND SERVICE WAS DONE SOONER THAN EXPECTED HIGHLY RECCOMEND WEST BROAD HONDA EXPECTED HIGHLY RECCOMEND WEST BROAD HONDA More

Chris Dvorak was very helpful. He was so nice and thorough. I’m thankful for his help throughout this process. He was so nice and thorough. I’m thankful for his help throughout this process. More

Excellent experience during my first visit. Provided all answers to my questions. Nice atmosphere in the waiting areas Provided all answers to my questions. Nice atmosphere in the waiting areas More

I took my vehicle in for service this morning which is 5/23/24 . I will never go back there again. The person that I dealt with was very rude and obnoxious, even to the point where the person at Fidelity 5/23/24 . I will never go back there again. The person that I dealt with was very rude and obnoxious, even to the point where the person at Fidelity warranty asked if she was having a good day. Then when I received my vehicle after service I noticed that it had been driven because the A/C was on and the Econ button was turned off. Why did it have to be driven for a simple oil change More

Professional, friendly. Gives good service. Explains things well. Service vehicle quickly and efficiently. Conveniently located. Gives good service. Explains things well. Service vehicle quickly and efficiently. Conveniently located. More

My service advisor was very professional, polite and courteous.. I was able to get my service done in a timely manner. courteous.. I was able to get my service done in a timely manner. More

Do not live in Richmond but needed key fob replaced everyone was helpful and professional everyone was helpful and professional More

Waylon in the service department was very helpful and responsive! Even though we ran into an unexpected issue with my accord, he was more than willing to help make it right in a timely matter. Love the responsive! Even though we ran into an unexpected issue with my accord, he was more than willing to help make it right in a timely matter. Love the coffee machine and multiple places to get work done while I wait. I have great experience with them ever since I brought my accord 4 years ago from Mac, great car salesman, made the process painless and even my wife (who doesn't care for the car sales process) was pleasantly surprised. More

Easy and quick service appointment. Wait time was less than expected. Waylon was efficient and friendly. Wait time was less than expected. Waylon was efficient and friendly. More