West Broad Honda
Richmond, VA
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646 Reviews of West Broad Honda
My wife and I had a very enjoyable experience regarding the purchase of our vehicle. Ms. Olivia Heathcock and Mr. Conrad Irons were very professional and friendly. Also, they were very knowledgeable of t the purchase of our vehicle. Ms. Olivia Heathcock and Mr. Conrad Irons were very professional and friendly. Also, they were very knowledgeable of the process. More
David Sewell & Phil Noel provided excellent service in my shopping, finance agreement & followup questions for my recent purchase of a 2024 Honda civic hatchback. Both gentlemen were knowledgeable & helpful shopping, finance agreement & followup questions for my recent purchase of a 2024 Honda civic hatchback. Both gentlemen were knowledgeable & helpful through the process. More
Excellent service. I was kept up to date on all service items. Service rep provided good explanations of all services provided. I was kept up to date on all service items. Service rep provided good explanations of all services provided. More
Excellent service always. Our service person , Waylon was on top of things as always and called me with periodic updates. Appreciate interaction with rest of the staff. They w Our service person , Waylon was on top of things as always and called me with periodic updates. Appreciate interaction with rest of the staff. They were all professional and courteous. More
The service work is excellent, and all of the staff are so friendly and helpful! They really go above and beyond to make sure you’re taken care of and all your work gets done as needed. Thanks Y’all! so friendly and helpful! They really go above and beyond to make sure you’re taken care of and all your work gets done as needed. Thanks Y’all! More
The service people are nice, very friendly and personable, but the mechanics try to charge for unnecessary services. I have a 2WD, but everytime I go they attempt to charge me for a 4WD service, w personable, but the mechanics try to charge for unnecessary services. I have a 2WD, but everytime I go they attempt to charge me for a 4WD service, which then has me doubt whether they actually know what they are doing or not, if they are servicing my car like it's a 4WD and not a 2WD, or they're just really not paying attention, all are concerning! I go because it's close by and the customer service is good, but I might try a different dealership just to see if the same thing happens. More
Been using West Broad Honda since 2007. The service department is the best I have ever dealt with. Steven Royal is my advisor and has been for many years. He has always been professional an The service department is the best I have ever dealt with. Steven Royal is my advisor and has been for many years. He has always been professional and very personable. I would recommend West Broad Honda to anyone. More