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West Broad Volkswagen

Richmond, VA

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151 Reviews

9001 W Broad St.

Richmond, VA

23294

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151 Reviews of West Broad Volkswagen

November 25, 2010

I love my new Q5 and these guys were very patient in answering my questions and finding me the exact car I wanted, which is very difficult with a Q5. I spoke with other dealers and when I asked about a More

by walter.manley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
November 12, 2010

I have dealt with Ashley Blunt for many years and several vehichles and have always received excellent service. Ashley is always knowledgeable and friendly. He's great to work with. Brad in the service de More

by HunterGoodwin
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Blunt
November 09, 2010

Mr. Fetty is an extremely knowledgeable and professional sales person. He was always very friendly and went out of his way to make sure everything was taken care of to the best of his ability. All questions More

by AWynter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Fetty
November 09, 2010

My wife and I recently purchased our third Audi from West Broad Audi. Mr. Ashley Blunt was our sales associate on all three transactions. We have both purchased many vehicles over the last 30+ years and I More

by donald6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Blunt
November 04, 2010

I was looking at a TDI Golf. But Colin (the sales guy) showed me a GTI because he thought I would like it better. He was right. Most fun I've ever had driving - and I got it at a very good price. The More

by ai72off
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
May 13, 2010

I have never had a better shopping/buying experience with a car dealership. These gentlemen were respectful of my time and my budget. I received answers to all my questions prior to being asked to make a pur More

by kaybee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Anderson and Brenton Evans
March 28, 2010

I lived in Richmond for over four years after purchasing my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchbur More

by mjackson81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
March 25, 2010

I would NEVER recommend this dealership, however, my experience with the ONLY competent person in the place saved the deal. And he was the salesperson! Management was ridiculously unprofessional and I More

by chloe101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garland Mickens, Frank Barksdale
March 17, 2008

I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed More

by briguydj32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Reynolds, Mr. Mark Parham, Mr. Larry Page
June 13, 2007

Over the phone quote for the 40000 mile service, and the reality at the shop was sobering. $300 difference, and for reasons they could not explain, Very rude service manager. Everybody should ignore this de More

by babuci
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
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