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West Broad Volkswagen

Richmond, VA

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151 Reviews

9001 W Broad St.

Richmond, VA

23294

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151 Reviews of West Broad Volkswagen

October 14, 2017

Theft at West Broad VW Service Center I am writing about a pattern of theft when leaving your car for service. I’ve been robbed twice during two separate service events. I maintain a small More

by David Glosser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
October 28, 2016

Great service and exquisite Customer Service !!! Had a awesome experience at this dealership. I was approached by Christopher Gold in the sales department and he was very helpful in finding the vehic More

by rease234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Gold
June 30, 2016

Poor Service and Even Poorer Customer Service Dear Sir, We are writing to you to express how disappointed and troubled we are with the service we received from your service department on our 200 More

by fsmith11653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Reynolds
May 13, 2016

Very easy to deal with I live in the Washington DC area and was recently in the market for a loaded VW Sportswagen. I contacted many of the dealers in the DC area and most More

by mikeindc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hayes
May 09, 2016

Great car and great dealership. I decided to buy a 2016 Audi A6 3.0T after doing exhaustive research. It was a smart decision. This car is fast, stylish, road hugging, and beautifull More

by Paul
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diego Vizcaino
September 16, 2015

They sold me a lemon Less than six months after I bought a 2009 Jetta sportwagen and 300 miles after my expensive warranty expired, many things went wrong with the Jetta More

by this8120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeana Gordon, Michael Fetty
September 13, 2015

Treat you like crap after you buy The car buying process was fairly painless and satisfying. That may not be a reflection of West Broad VW as the associate that sold me my car was a gu More

by JHolmes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Parham
August 11, 2015

Used Car West Broad VW is awesome!! Sometimes car buying can be a headache, but not when you deal with these guys. They made the process simple and easy. They More

by Virginia5411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Managers
June 18, 2015

Service Top Notch Service department. Mike Reynolds is the best! Thank you for all of your help. I feel like a valued customer. I will be bringing my vehi More

by amisantiago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Reynolds
May 12, 2015

Brad Reichwein is incredible! I was traveling from Colorado and needed an oil change on my Audi. I called Brad and he was able to get me scheduled for the day I was going to be in More

by FriarTuck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Reichwein
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