I purchased a Honda Accord on July 28, 2017. I paid in full.
On August 16th, I received the Certificate of Title along with the title application form.
On August 17th, I went to the DMV and applied for a Title transfer to my name. DMV denied my request due to a missing document your dealership failed to send with the rest. WC Honda did not send a Lien release form 4809. The title was subjected to Lien. From the DMV, I called WC Honda and spoke with a manager, He sounded dismissive and short in our conversation. He said he will look into it. I also texted salesman Zach and informed him of my situation. He said he will talk to the title department, sales manager, etc. That was the end of it.
No word or update from WC Honda for 19 days.
On September 5th, I followed up with salesman Zach. He thought I was wanting the duplicate Title (2016 Honda Odyssey). This was regarding a different issue. Going back to the Lien issue, I clarified with Zach what I needed (Lien release form). We were on the same page. He said he would follow up with the Title person. That was the end of it.
On September 6th, I called the title person and left a voicemail. Never heard back from her.
On September 7th , I called the title person again and was transferred to a Manager’s voicemail.
I left a message. I never heard back from the Manager. I texted Zach, he said title department will try the bank.
On September 8th, I texted Zach and he responded that they haven’t heard from the Bank yet.
On September 9th,I texted Zach and he said the Bank is running slow.
On September 10th, I texted Zach for any update. He said the banks software is down.
Roughly from the date I purchased the car, it’s been 32 business days and a total of 47 days that I am driving a vehicle that is not my own. I am due for registration in 17 days. I am paying for insurance of the car. I have fully paid for the car. If I or my entire family get into an accident who is liable?
Though it may not be WC Honda’s intention, it certainly created a perception WC Honda have conducted business with a customer breaching integrity, unethical business practice, greed and in my personal opinion, unlawful.
West County Honda should not have sold me the vehicle in the very first place. The title of the vehicle should have been cleared out first then offer for sale. It is very basic. WC Honda could have been transparent with the issue from the start.
It has been an inconvenience for myself to be always the first one to reach out to the WC Honda for any updates. It is unfortunate that salesman Zach is the only one handling this matter for me. Many thanks to him for his professionalism and patience. I would expect that Manager JOSH DAVIS will take charge on this kind of situation.
I requested a refund for the car if they do not provide the form by September 20, Wednesday.
Wednesday came and informed me that no refund will take place and wait until Friday for the form.
They promised to provide a late fee check for the DMV. I agreed to wait with much hesitation and frustration.
They delivered the form on Friday the 22nd, without the late fee check. I was able to title my car to my name after almost 2 months. The lien form was released by the bank on September 11 which raises a lot of questions:
They sold a car without clearing the title? They took my full payment and did not pay the bank off right away?? If I had not followed up with them several times, they will not take action? If they took care of the bank lien right away after sale, it took the bank a month and a half to release it???? Now that is a long time!
I was able to title my car on the September 23rd.
They are promising I will received my late fee check on October 7, Saturday. I received it on October 12, Thusday.
Please steer clear of West County Honda. Learn from my experience and spare yourself the frustration, aggravation, disappointment, and utmost inconvenience for you and your family.