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West Herr Acura of Buffalo
Buffalo, NY
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 157 reviews
October 20, 2025
Pathetic service! Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Tex Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Texas. I spoke with the service manager at West Herr, complete incompetence. My daughter will get her inspections done at Jiffy Lube before I send her back to this place. I just hope the NE USA Acura dealers aren't as worthless as this place was. They kept my daughters vehicle multiple days before even looking at it. More
by docpezz
Employees Worked With
service manager
June 26, 2025
Shoutout to Andy Lahti my second chance and I got approved and satisfied, Jessica the Manager she so kind and adorable, I appreciate every step the help I’m over satisfied that’s all I need when I fi approved and satisfied, Jessica the Manager she so kind and adorable, I appreciate every step the help I’m over satisfied that’s all I need when I first went but I take the chance and I was able to get helped recommended 200% ask for Andy Lahti. thanks again More
by Johaleyshka Pizarro
Employees Worked With
Andy Lahti
April 27, 2025
The dealer was professional,friendly,and knowledgeable. It was like talking to a family member. The dealership was clean and offered snacks. The dealer was punctual, easy to talk to and humorous. It was a It was like talking to a family member. The dealership was clean and offered snacks. The dealer was punctual, easy to talk to and humorous. It was a pleasure to work with him. More
by Family
Employees Worked With
Andy Lahti
April 21, 2025
This dealership sets the bar. ....and they set it high. This is the third Acura I've purchased from the West Herr Auto Group and the third time it's been a stellar car buying expe ....and they set it high. This is the third Acura I've purchased from the West Herr Auto Group and the third time it's been a stellar car buying experience. Our salesman (Nick Chimiak) was great to work with; not at all pushy, super patient & just easy to do business with. We have an Acura dealership twenty minutes from our home, but when it's time for our next one, we won't hesitate to make the two-hour drive back to West Herr Acura. More
by noliekate
Employees Worked With
Nick Chimiak
April 15, 2025
You get what you expect from a luxury dealership. Professionalism, timely, and treat you like you’re a customer for the first time. Professionalism, timely, and treat you like you’re a customer for the first time. More
by NMarlin
Employees Worked With
Jason. The tech that worked on my car.
