West Herr Acura of Buffalo

The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with! More

The first part of May, my 2019 RDX adv came up with a potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were po potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were potential safety issues, Mark suggested I call Acura Road side service and have the car transported to the dealership. This was done and the problem was diagnosed by their technician. Part replacement was ordered and installed next day, and my car was returned to me. This may sound routine, but I reside an hour and half away from Williamsville. There were also several calls between Mike and me dealing with trying to initally DX problem and working on the logistics of coming up with a plan that met my needs. I have buying Acura SUVs for the last 20 years from this Acura dealer location. I am exceptionally pleased with the service provided. Again, a big "thank you" to Mike and his team for resolving the problem and the support provided to me. Bob Wood More

Had the best car buying experience with West-Herr. The sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly except sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly exceptional. Great experience. More

This is the second car I purchased from Kevin and he is a very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages t very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages to the customers. More

Lilly was so very helpful and made the entire process a positive one. Knowledgeable, kind, and patient. Two thumbs up!! highly recommend going West Herr. positive one. Knowledgeable, kind, and patient. Two thumbs up!! highly recommend going West Herr. More

Mark and the rest of the service department are all first rate. They always explain any problems and fix everything right the first time. They are also genuinely nice people. rate. They always explain any problems and fix everything right the first time. They are also genuinely nice people. More

Great experience- Manny was very helpful Entire staff Great experience- Manny was very helpful Entire staff was equally as professional They made us feel very comfortable during our visits They did a Great experience- Manny was very helpful Entire staff was equally as professional They made us feel very comfortable during our visits They did a great job explaining the features of the Acura. More

I would leave 0 stars if I could figure out how to make that happen. Reached out to re lax after owning a used vehicle for 4 and a 1/2 days told them that it has an exhaust leak. In viewing the exhaust it that happen. Reached out to re lax after owning a used vehicle for 4 and a 1/2 days told them that it has an exhaust leak. In viewing the exhaust it was cobbed together in multiple pieces. It was explained to me by the general manager that it's not their problem and that's the risk of buying a used vehicle. I let them know that I would be leaving reviews and not recommend them to anyone. Basically was told it doesn't matter cause they're bought Out by West her auto Buyer beware More

My salesman Alex and the GM Franklin made the purchasing process extremely easy! They were a pleasure to work with. I definitely recommend that you give this dealership a try! process extremely easy! They were a pleasure to work with. I definitely recommend that you give this dealership a try! More

They will cheated you if you do not analyze the value of the car in detail, they tried to do that to me .. no good .... the car in detail, they tried to do that to me .. no good .... More